Please note the following:
- The Division of Banks cannot act as a court of law or as a lawyer on your behalf.
- We cannot give you legal advice.
- We cannot become involved in complaints where you are represented by an attorney, are in litigation, or have been litigated.
- We cannot accept complaints submitted by business entities or complaints involving commercial accounts.
- We do not regulate federally chartered banks or credit unions (e.g. Bank of America, Citizens Bank, TD Bank, Santander). Complaints against these institutions should be directed to the Consumer Financial Protection Bureau at consumerfinance.gov/complaint.