Please note that the Division is only able to respond to safety-related concerns about the MBTA Blue Line, Green Line, Orange Line, Red Line, and Mattapan Trolley along with MBTA stations on these lines. For Silver Line and MBTA bus safety concerns, contact the Transportation Oversight Division. For customer service complaints, contact the MBTA directly. For MBTA Commuter Rail, contact Keolis.
For emergencies, dial 911 or contact the MBTA Transit Police.