Going to and using My Account Page

Once you complete the registration process and have your Virtual Gateway email and password, you can go to My Account Page at any time using the following steps:

• Log in to the Virtual Gateway
• Select Personal Log In
• Click Proceed
• Already have an account? Enter your email and password
• Click LOG IN
• Enter verification code, if needed
• Click the My Account Page link on the Applications page
• Enter your username and password
• Click Submit
• Click the My Account Page link on the Business Services page

Forgot your MyMassGov password?

• Access the Virtual Gateway website: https://virtualgateway.mass.gov/
• Click the Personal Log In button.
• Click ‘Proceed’ to accept the Security Warning.
• On the MyMassGov page under the Already have an account? area (right side of page) where you would normally enter your email and password, click on the ‘Forgot password’ link.
• Enter your email address.
• Select ‘Send verification code’.
• Check your email for a message containing a verification code.  If you don’t see it in your inbox, be sure to check your spam folder.
• Enter the code you received.
• Select ‘Verify code’.

NOTE: Once a code is sent, it is good for 5 minutes. If you do not enter it within that timeframe, you will need to click on the ‘Send new code’ link to receive another code for verification.

• Enter a new password.

NOTE: Your password must meet the password requirements listed on the page. Once a checkmark is next to each requirement, your password has met the requirements. 

• Re-enter your password to confirm it.
• Click ‘Continue’.

You will be logged in and can click on the My Account Page application link on the Applications page.

Remember to use the new password you just created the next time you log in.

Members who are the head of household (the person who signed the application for benefits) can use the Virtual Gateway's My Account Page (MAP) to view their case status online. 

Here's what you need to begin:

• Your Virtual Gateway email and password
• The Virtual Gateway login page
• Your name, date of birth, and Social Security number
• Your Member ID number (found on your MassHealth Member card or Notices sent to the Household) if you are looking for information about your health care benefits

Using My Account Page is easy! Instructions are right on each My Account Page screen. All you need to do is:

• Log in and go to My Account Page
• Search for your or your household information by filling in any blank boxes on the first My Account Page screen
• Type in your Member ID number to see Health Insurance and Health Assistance Program Information
• Click on the "Search" button
• Select your name displayed at the bottom of the page to see program eligibility information, view next steps and eligibility notices, see a list of documents sent to MassHealth (refer to Viewing Health Benefit Information section for details), and see the status of submitted applications
• Follow the steps on each page to view information. You can also use the information links in the next section, below, to help you when using MAP.

All of the pages in MAP contain phone numbers for you to call if, for example, you have any questions about registering for a Virtual Gateway account, accessing or moving around in MAP, or the information you see in MAP.