Going to and using My Account Page

Ready to register for a Virtual Gateway account and see your benefit information in My Account Page (MAP)? Just follow the steps below and we will get you set up and ready to go.

Remember, to use My Account Page you must be a Massachusetts resident who is 1) currently receiving health assistance benefits and who is 2) the head of household (the person who signed the application for benefits). Please note, if you are the head of household and have never received health assistance benefits yourself, you will not be able to access health assistance benefit information for other household members using My Account Page.

As you use the Virtual Gateway and My Account Page, do not use your internet browser's back and forward buttons, always use the links or buttons provided in the Virtual Gateway or My Account Page.

Table of Contents

Register for a new Virtual Gateway account

You will need to register for a Virtual Gateway account to use My Account Page. Easy-to-use instructions are right on the screen as you register. The best part is that you only need to register once! After that, simply log in any time you wish to use My Account Page.

Here's what you need to begin:

  • Your name and date of birth
  • Your personal email address

Important: The above information must exactly match information you gave when you applied for benefits.

Here are the steps to create a My Account Page account, but don't worry, the information on each page will help you through the account creation, multifactor set up and logging into your My Account Page account!

  • Create Personal MyMassGov Account
  • Click the following link to access the Virtual Gateway website: https://virtualgateway.mass.gov/
  • On the Personal Log In box, click the Create an Account link.
  • First time using MyMassGov? Click the CREATE AN ACCOUNT button (left side of page)
  • Follow the instructions on the screen for account creation, setting up multifactor authentication and how to request access to My Account Page.

Refer to Reference Guide: Creating a My Account Page Personal Account on MyMassGov (PDF) l (DOCX)

Key Actions   for Register for a new Virtual Gateway account

Log in and go to My Account Page

Once you complete the registration process and have your Virtual Gateway email and password, you can go to My Account Page at any time using the following steps:

  • Log in to the Virtual Gateway
  • Select Personal Log In
  • Click Proceed
  • Already have an account? Enter your email and password
  • Click LOG IN
  • Enter verification code, if needed
  • Click the My Account Page link on the Applications page
  • Enter your username and password
  • Click Submit
  • Click the My Account Page link on the Business Services page

Forgot your MyMassGov password?

  • Access the Virtual Gateway website: https://virtualgateway.mass.gov/
  • Click the Personal Log In button.
  • Click ‘Proceed’ to accept the Security Warning.
  • On the MyMassGov page under the Already have an account? area (right side of page) where you would normally enter your email and password, click on the ‘Forgot password’ link.
  • Enter your email address.
  • Select ‘Send verification code’.
  • Check your email for a message containing a verification code.  If you don’t see it in your inbox, be sure to check your spam folder.
  • Enter the code you received.
  • Select ‘Verify code’.

NOTE: Once a code is sent, it is good for 5 minutes. If you do not enter it within that timeframe, you will need to click on the ‘Send new code’ link to receive another code for verification.

  • Enter a new password.

NOTE: Your password must meet the password requirements listed on the page. Once a checkmark is next to each requirement, your password has met the requirements. 

  • Re-enter your password to confirm it.
  • Click ‘Continue’.

You will be logged in and can click on the My Account Page application link on the Applications page.

Remember to use the new password you just created the next time you log in.

Key Actions   for Log in and go to My Account Page

Use My Account Page (MAP) to see information

Members who are the head of household (the person who signed the application for benefits) can use the Virtual Gateway's My Account Page (MAP) to view their case status online. 

Here's what you need to begin:

  • Your Virtual Gateway email and password
  • The Virtual Gateway login page
  • Your name, date of birth, and Social Security number
  • Your Member ID number (found on your MassHealth Member card or Notices sent to the Household) if you are looking for information about your health care benefits

Using My Account Page is easy! Instructions are right on each My Account Page screen. All you need to do is:

  • Log in and go to My Account Page
  • Search for your or your household information by filling in any blank boxes on the first My Account Page screen
  • Type in your Member ID number to see Health Insurance and Health Assistance Program Information
  • Click on the "Search" button
  • Select your name displayed at the bottom of the page to see program eligibility information, view next steps and eligibility notices, see a list of documents sent to MassHealth (refer to Viewing Health Benefit Information section for details), and see the status of submitted applications
  • Follow the steps on each page to view information. You can also use the information links in the next section, below, to help you when using MAP.

Key Actions   for Use My Account Page (MAP) to see information

Get help with My Account Page (MAP) or the information in MAP

All of the pages in MAP contain phone numbers for you to call if, for example, you have any questions about registering for a Virtual Gateway account, accessing or moving around in MAP, or the information you see in MAP.

Key Actions   for Get help with My Account Page (MAP) or the information in MAP

Image credits:  Matt Naughton

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