ServiceNow is the IT support platform for users currently supported by EOTSS, along with other certain Commonwealth users. Not sure if your agency is currently supported by EOTSS? Click here.
ServiceNow is an easy-to-use, responsive, and digital technology support system that will significantly improve your IT support experience. With ServiceNow, you will have three ways to contact the EOTSS End User Service Desk: the online ServiceNow portal, via phone, and via email.
With ServiceNow, you can expect:
- 24/7 self-service. No need to pick up the phone or wait on hold. Just login and submit a ticket in seconds.
- Faster, more reliable support. ServiceNow helps automate ticket tracking so no issue goes unresolved.
- Easy status updates and communication. You can check on the status of your tickets at any time and communicate directly with the teams resolving your issue.
- Library of solutions to common issues. Learn how to solve simple, known problems on your own.