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- Executive Office of Technology Services and Security
Request IT support or services
The EOTSS End User Service Desk is an IT help desk for certain Commonwealth employees. You can use ServiceNow (our online ticketing platform) to report IT issues, request IT services and products, and learn how to resolve IT issues on your own!
Contact for Request IT support or services
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details of Request IT support or services
What you need for Request IT support or services
Streamlined IT support is here!
Commonwealth end users and IT support personnel will now use the same “front door” into EOTSS. Click here for more information.
Locked out?
Locked out and need your Active Directory (network) password reset? Click "Manage your account" (in the left-hand menu) for more information on how to self-service.
Tickets v. Requests
Ticket: submit a ticket to report an incident if something you currently have is broken
Request: submit a request by using the Service Catalog to request something you do not have
ServiceNow Knowledge Base for self-help
Try to resolve IT issues on your own with our KB articles! Don't see what you're looking for? Try using the search bar at the top of the Knowledge Base page.
How to request Request IT support or services
Report IT issues or request technology products or services online:
Submit a general Ticket for non-urgent issues:
To report urgent IT issues, please call the Service Desk at (844) 435-7629 (844 HELP MA 9).
To report urgent IT issues, or to speak to an End User Services analyst, please call the Service Desk at (844) 435-7629 (844 HELP MA 9).
More info for Request IT support or services
Commonwealth Employees/Authorized Business Partners ONLY
The EOTSS End User Service Desk and ServiceNow are resources for Commonwealth employees and their authorized business partners only. Constituents that require IT assistance with Commonwealth resources should not reach out to the EOTSS End User Service Desk or submit a ticket via ServiceNow as this will result in a delay in service.
Manage your account for Request IT support or services
Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.
Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.
Learn about EOTSS password best practices and recommendations
Contact for Request IT support or services
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel