Request IT support or services
What you need
ServiceNow is the new technology support system for Commonwealth employees. You can use ServiceNow to report IT issues, request a wide range of digital and security services, and learn how to solve problems yourself.
How to request
You can submit a ticket to report IT issues or request technology services online via the ServiceNow Portal.
You can also email the Service Desk at MassGov@Service-Now.com.
You can call the Service Desk at (844) 435-7629 (844 HELP MA 9).