Request IT support or services

ServiceNow is the new technology support system for Commonwealth employees. You can use ServiceNow to report IT issues, request a wide range of digital and security services, and learn how to solve problems yourself.

EOTSS End-User Service Desk

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What you need for Request IT support or services

ServiceNow is the new technology support system for Commonwealth employees. You can use ServiceNow to report IT issues, request a wide range of digital and security services, and learn how to solve problems yourself.

How to request Request IT support or services

You can submit a ticket to report IT issues or request technology services online via the ServiceNow Portal.

You can also email the Service Desk at MassGov@Service-Now.com.

You can call the Service Desk at (844) 435-7629 (844 HELP MA 9).

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