Request IT support or services
ServiceNow is the new technology support system for Commonwealth employees. You can use ServiceNow to report IT issues, request a wide range of digital and security services, and learn how to solve problems yourself.
Contact for Request IT support or services
EOTSS End-User Service Desk
Phone
Open Monday through Friday 7:00 a.m. to 6:00 p.m.
The Details of Request IT support or services
What you need for Request IT support or services
ServiceNow is the new technology support system for Commonwealth employees. You can use ServiceNow to report IT issues, request a wide range of digital and security services, and learn how to solve problems yourself.
How to request Request IT support or services
You can submit a ticket to report IT issues or request technology services online via the ServiceNow Portal.
You can also email the Service Desk at MassGov@Service-Now.com.
You can call the Service Desk at (844) 435-7629 (844 HELP MA 9).
Contact for Request IT support or services
Phone
Open Monday through Friday 7:00 a.m. to 6:00 p.m.