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- Executive Office of Technology Services and Security
Request help with a computer problem
Not sure who to call for help? For your convenience, Commonwealth Executive Branch agency IT help desk information has been provided below.
Contact for Request help with a computer problem
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details of Request help with a computer problem
What you need for Request help with a computer problem
Commonwealth Executive Branch end users
The EOTSS End User Service Desk currently supports the following Executive Branch agency end users:
TSS, ANF, LWD, EOE, PSS (including MSP)
All other Executive Branch agency end users:
EEA, EHS, HED and DOT agency IT help desk information has been provided under "How to Request", below.
Commonwealth agency/Secretariat IT help desks and support personnel
Agency/Secretariat IT help desks and support personnel that require IT support or assistance should now reach out to the EOTSS End User Service Desk directly.
How to request Request help with a computer problem
| Administration and Finance (ANF) | 844-435-7629 |
| Education (EOE) | 844-435-7629 |
| Energy and Environmental Affairs (EEA) | 617-626-1111 |
| Health and Human Services (EHS) | 617-994-5050 |
| Housing and Economic Development (HED) | 617-573-1900 |
| Labor and Workforce Development (LWD) | 844-435-7629 |
| Public Safety and Security (EPS) | 844-435-7629x1 |
| Massachusetts State Police (MSP) | 844-435-7629x1 |
| Technology Services and Security (TSS) | 844-435-7629 |
| Transportation (DOT) | 857-368-4357 |
Manage your account for Request help with a computer problem
Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.
Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.
Learn about EOTSS password best practices and recommendations
Contact for Request help with a computer problem
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel