Request help with a computer problem

Whom to contact to resolve a problem with your desktop or laptop computer including email, network, browser and equipment issues.

Secretariat IT Service Desk Contacts

The Details of Request help with a computer problem

What you need for Request help with a computer problem

If you are an employee of the Commonwealth and are experiencing a problem with your desktop or laptop computer, browser, or email, you can request immediate assistance by phone from the appropriate help desk depending on your Agency or Secretariat. For Secretariat phone and email contact details, see How to Request below. 

IT professionals from agencies should call the Executive Office of Technology Services and Security (EOTSS) CommonHelp line for assistance with infrastructural issues.

How to request Request help with a computer problem

 Secretariat IT End-User Support Assistance

Secretariat Phone

Administration and Finance (ANF)

844-435-7629

Education (EOE)

781-338-6789

Energy and Environmental Affairs (EEA)

617-626-1111

Health and Human Services (EHS)

617-994-5050

Housing and Economic Development (HED)

617-973-8550

Labor and Workforce Development (LWD)

617-626-5555

Public Safety and Security (EPS)

617-660-4620

Technology Services and Security (TSS)

844-435-7629

Transportation (DOT)

857-368-4357

 

Contact for Request help with a computer problem

Feedback

Did you find what you were looking for on this webpage? * required
We use your feedback to help us improve this site but we are not able to respond directly. Please do not include personal or contact information. If you need a response, please locate the contact information elsewhere on this page or in the footer.
We use your feedback to help us improve this site but we are not able to respond directly. Please do not include personal or contact information. If you need a response, please locate the contact information elsewhere on this page or in the footer.

If you need to report child abuse, any other kind of abuse, or need urgent assistance, please click here.

Feedback