Log in links for this page

This page, Request help with a computer problem , is offered by

Request help with a computer problem

Not sure who to call for help? For your convenience, Commonwealth Executive Branch agency IT help desk information has been provided below. 

EOTSS End User and IT Service Support

Phone

24x7x365 support for Commonwealth end users

for agency/Secretariat IT help desks and support personnel

The Details of Request help with a computer problem

What you need for Request help with a computer problem

Commonwealth Executive Branch agency end users

The EOTSS End User Service Desk currently supports the following Executive Branch agency end users:

TSS, ANF, LWD, PSS*

*PSS, including Massachusetts State Police (MSP), end users should not reach out to the EOTSS End User Service Desk directly and should continue call the phone number/email the address listed under "How to Request, Methods", below.

All other Executive Branch agency end users:

EOE, EEA, EHS, HED and DOT agency IT help desk information has been provided under "How to Request", below.

Commonwealth agency/Secretariat IT help desks and support personnel

Commonwealth agency/Secretariat IT help desks and support personnel that require IT support or assistance should call the EOTSS CommonHelp IT Service Desk at (866) 888-2808.

How to request Request help with a computer problem

Contact for Request help with a computer problem

Phone

24x7x365 support for Commonwealth end users

for agency/Secretariat IT help desks and support personnel

Feedback