Request Active Directory account management.
Log in links for this page
- This page, Active Directory, is offered by
- Office of Security and Operations
Active Directory
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details of Active Directory
Features for Active Directory
Please use this Catalog item to request an Azure AD account for an authorized Commonwealth Contractor, Vendor or Guest.
EOTSS uses Microsoft Azure Active Directory (Azure AD) to manage enterprise identities and access. Benefits include:
- Single sign-on simplifies access to your apps from anywhere
- Conditional access and multifactor authentication help secure data
- Governance ensures the right people have access to the right resources, and only when they need it
An Azure AD account is used to log in to Commonwealth-issued devices, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.
Please note this item is NOT used to create an Azure AD account for a Commonwealth FTE. If you need to create an Azure AD account for a Commonwealth FTE, please use the “HR Deprovisioning” Catalog item.
Pricing for Active Directory
There is no cost to create or manage an account for an end user; however, each individual application or service that EOTSS manages accounts and passwords for may have a separate licensing charge.
How to request Active Directory
Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.
More Info for Active Directory
Learn more about End User Support Services.
Manage Your Account for Active Directory
Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.
Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.
Learn about EOTSS password best practices and recommendations
Contact for Active Directory
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel