Request Active Directory account management.
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details
Features
Please use this Catalog item to request an Azure AD account for an authorized Commonwealth Contractor, Vendor or Guest.
EOTSS uses Microsoft Azure Active Directory (Azure AD) to manage enterprise identities and access. Benefits include:
- Single sign-on simplifies access to your apps from anywhere
- Conditional access and multifactor authentication help secure data
- Governance ensures the right people have access to the right resources, and only when they need it
An Azure AD account is used to log in to Commonwealth-issued devices, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.
Please note this item is NOT used to create an Azure AD account for a Commonwealth FTE. If you need to create an Azure AD account for a Commonwealth FTE, please use the “HR Deprovisioning” Catalog item.
Pricing
There is no cost to create or manage an account for an end user; however, each individual application or service that EOTSS manages accounts and passwords for may have a separate licensing charge.
How to request
Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.
Service Level Expectation (SLE)
Active Directory
| SLE | Responsibilities/Dependencies |
Fulfillment: 85% within 3 business days* *EOTSS assumes that all internal agency specific onboarding items have been finalized prior to submitting a request for this service. Please note that accounts may take up to 24 hours to sync. | Customer
EOTSS
|
More Info
Learn more about End User Support Services.
Manage Your Account
Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.
Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.
Learn about EOTSS password best practices and recommendations
Contact
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel