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Avaya one-X Agent (Soft Agent)

An integrated telephony softphone solution for agents in contact centers.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Live Chat" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

The Details   of Avaya one-X Agent (Soft Agent)

Features   for Avaya one-X Agent (Soft Agent)

*For existing MassVoice customers ONLY*

Avaya one-X® Agent is a desktop application built specifically to meet the needs of contact center agents and supervisors, giving you the tools you need to provide a superior customer experience, whether you’re working in a headquarters location, branch office or home office.

Pricing   for Avaya one-X Agent (Soft Agent)

There is no additional* fee for Avaya one-X Agent (Soft Agent).

Avaya one-X Agent (Soft Agent) is available at no additional fee to MassVoice customers.

How to request   Avaya one-X Agent (Soft Agent)

Request service via a ServiceNow request

More Info   for Avaya one-X Agent (Soft Agent)

Learn more about MassVoice.

Contact   for Avaya one-X Agent (Soft Agent)

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Live Chat" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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