Complete document verification for MyMassGov

If you've started the identity verification process, submitted your information, and get a “We need more information” verification status:

1. Follow the instructions on the document verification screen:
   1. Select "Get started"
   2. Choose how you would like to receive a secure verification link:
      • Enter your smartphone or tablet’s phone number and select "Send SMS" to get a link by text OR
      • Scan the QR code on the MyMassGov screen with your smartphone or tablet’s camera
   3. Access the link when you receive it
   4. Go to Step 2 and use your smartphone or tablet to finish identity verification. If you do not want to complete this second step, select “Cancel”.
2. Continue to document verification.
   1. The first screen asks you to “Consent” or “Decline” continuing with the document verification process:
      • Select "Consent" if you agree to continue with document verification. If you do not wish to continue, you can exit the process by selecting "Decline", but your identity will not be verified. 
3. Select the type of ID document you’d like to submit.
4. Select "Allow" when you’re asked to give verifyid.mass.gov access to your camera.

5. Submit one of the following documents for verification by following its specific instructions:
   
   To use your driver’s license or other government-issued identification card: 

   1. Place your ID on a flat surface with the front side facing up and hold your smartphone or tablet over it, making sure that the whole document shows on your device’s screen 
   2. Follow the prompts to take a picture and submit it for validation. You can retake the photo if necessary.
   3. Turn your ID over to the back, making sure the barcode shows on your device’s screen 
   4. Follow the prompts to take and submit a picture
   5. Go to step 6

   To use your passport:

   1. Place your passport on a flat surface and open it to the photo page. Hold your smartphone or tablet over the page so that all information, including the data strip, shows on your device’s screen.
   2. Follow the prompts to take and submit a picture for validation. You can retake the photo if necessary.

   3. Go to step 6

6. Take a self-photo (“selfie”):
   1. Hold your smartphone or tablet in front of your face at eye level, with the camera app open and set to take a picture facing you- not outward 
   2. Line up your face with the frame and look directly at the camera 
   3. Tap the "Capture” button and submit the photo for validation or retake it if necessary