Instructions on how to create or manage your MyMassGov account and get help from agencies.
- This page, Guide to using MyMassGov, is offered by
- MyMassGov
Common questions
How can I contact someone for help with MyMassGov?
Learn which state services use MyMassGov and who to contact for support
What should I do if I get locked out of my MyMassGov account?
Find instructions to get back in to your MyMassGov account if you're locked out
How do I reset or change my MyMassGov password?
Follow steps to reset your password if you forget it or want to use a new one
Create an account, log in, or connect your account to state services
Create a personal account
How to create a MyMassGov personal account for you or your family
Create a business account
How to create a MyMassGov account for your job or business
Log in to MyMassgov
How to log in to MyMassGov
Connect your account to state services
How to connect your MyMassGov account to state services like PFML, SNAP, and Unemployment Services, that use MyMassGov to log in
Get a free mail address
You need an email address to create a MyMassGov account. Learn how to get one for free.
Change, add, or remove information in your MyMassGov account
Change or reset your password
How to reset your MyMassGov password if you forget it or change it if you want to use a new one
Change the name in your account
How to change the name in your MyMassGov account
Change your email address
How to change the email address in your MyMassGov account
Change your personal information
How to change personal information in your MyMassGov account, like race or gender
Add a phone number
How to add a phone number in your MyMassGov account
Change or remove a phone number
How to change or remove the phone number in your MyMassGov account
Multifactor authentication (MFA)
Set up MFA
How to set up MFA for your MyMassGov account
Reset your MFA
How to reset MFA for your MyMassGov account if you lose access to the device you used to set it up or get a new phone or phone number
Change or remove a phone number in your MFA settings
How to change or remove a phone number in your MyMassGov MFA settings
Add a phone number to your MFA settings
How to add a phone number in your MyMassGov MFA settings
Change or remove an authenticator app in your MFA settings
How to change or remove an MFA app in your MFA settings
Set up MFA if you don't have a phone
How to set up MFA for MyMassGov using a browser extension
Identity verification
Learn about identity verification
How completing identity verification when you log in to your MyMassGov account can save you time when you apply for benefits
How to complete identity verification
Steps to complete the MyMassGov identity verification process
How to complete document verification
Instructions on what to do if you're asked to provide documents as part of verifying your identity for MyMassGov.
Video guides
Image credits:
Adam Glassman