Some state services may require you to verify your identity. Learn how to complete the identity verification process.
- This page, Complete identity verification for MyMassGov, is offered by
- MyMassGov
Complete identity verification for MyMassGov
The Details
What you need
To verify your identity in MyMassGov, you'll be asked to submit the following information:
- Full legal name
- Social Security number (SSN) or Individual Taxpayer Identification number (ITIN)
- Phone number
- Birthdate
- Email address
- Residential address
How to complete
Steps for completing identity verification
- Go to Identity Verification.
- Select "Begin identity verification."
- Review your account information and make changes if necessary.
- Select "Save and next."
- Provide your information:
- Enter your Social Security number or Individual Taxpayer Identification number
- Select "Save and next"
- Verify your phone number by entering it and choosing to either receive a text or automated phone call
- Select "Send code"
- Enter the verification code you received by text or phone call
- Select "Verify"
- Select "Save and next"
- Enter your date of birth
- Enter your residential street address
- Select "Save and next"
Next steps
Get your identity verification status
After you submit your information, the next screen will have your identity verification status:
- Identity verified means:
- You have completed the identity verification process and proven that you are who you claim to be
- You have completed the identity verification process and proven that you are who you claim to be
- We are unable to verify your identity means:
- Your identity is not verified
- You can retry by selecting "Return to identity verification"
- If MyMassGov can’t verify you, that will not stop you from using state services or benefits programs. You can reach out to the agency responsible for the service directly.
- We need more information means:
- Your identity isn't verified yet
- You can try to finish verifying by selecting "Finish verifying your identity"