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Complete identity verification for MyMassGov

Some state services may require you to verify your identity. Learn how to complete the identity verification process.

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The Details

What you need

To verify your identity in MyMassGov, you'll be asked to submit the following information:

  • Full legal name
  • Social Security number (SSN) or Individual Taxpayer Identification number (TIN)
  • Phone number
  • Birthdate
  • Email address
  • Residential address
     

How to complete

Steps for completing identity verification

  1. Log in to your MyMassGov account.
  2. Access your account settings by selecting the link with your email address in the upper right corner.
  3. Select "Identity verification."
  4. Select "Begin identity verification."
  5. Review your account information and make changes if necessary.
  6. Select "Save and next."
  7. Provide your information:
    1. Enter your Social Security number or Individual Taxpayer Identification number
    2. Select "Save and next"
    3. Verify your phone number by entering it and choosing to either receive a text or automated phone call
    4. Select "Send code"
    5. Enter the verification code you received by text or phone call
    6. Select "Verify"
    7. Select "Save and next"
    8. Enter your date of birth
    9. Enter your residential street address
    10. Select "Save and next"

Next steps

Get your identity verification status

After you submit your information, the next screen will have your identity verification status:

  • Identity verified means:
    • You have completed the identity verification process and proven that you are who you claim to be
       
  • We are unable to verify your identity means:
    • Your identity is not verified
    • You can retry by selecting "Return to identity verification"
    • If MyMassGov can’t verify you, that will not stop you from using state services or benefits programs. You can reach out to the agency responsible for the service directly.
       
  • We need more information means:
    • Your identity isn't verified yet
    • You can try to finish verifying by selecting "Finish verifying your identity" 

Contact

Online
Contact an agency for help Services and applications using MyMassGov 
Get help with MyMassGov messages Understanding MyMassgov help messages 
Learn about MyMassGov About MyMassGov 

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