How to get help
If you are locked out of your account or need help resetting multifactor authentication (MFA):
- Find the agency of the application or service you need in the list of Massachusetts applications using MyMassGov below. Call the support phone number, if one is listed, and ask for an MFA reset. An agency representative will reset your MFA after taking you through steps to prove you’re the account owner.
- If no phone number is listed, use an available support method for that agency to make your request
If you forgot or need to reset your password:
For questions about how to do something in your MyMassGov account:
- Go to the Guide to using MyMassGov
- You'll find instructions to do things like set up or reset multifactor authentication (MFA), change your password, or update your personal information
Massachusetts state applications using MyMassGov
Find a list of all applications that are accessible with MyMassGov below and learn how to get help. You can search or sort by:
- Category (personal or business)
- A service or application's name, agency, description, or support type
- If support information is listed as N/A, the agency does not offer that type of help
All Massachusetts state applications using MyMassGov
Contact
| Date published: | August 23, 2023 |
|---|---|
| Last updated: | October 21, 2026 |
Related
- MyMassGov Privacy Notice
- Create a MyMassGov personal account
- Create a MyMassGov business account
- Set up multifactor authentication (MFA) for a MyMassGov account
- Learn what to do if you get locked out of your MyMassGov account
- Change your multifactor authentication (MFA) settings for MyMassGov
- Change the password for your MyMassGov account