Request decommissioning of a Virtual or Physical on-premise server.
- This page, Decommission Server, is offered by
- Executive Office of Technology Services and Security
Decommission Server
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details
Features
For use with only Virtual or Physical on-premise servers located at EOTSS centrally managed data centers in the Metro Boston and Western Massachusetts areas.
For all AWS requests, please use the AWS EC2 Instance(s) Decommission Catalog item.
How to request
Service Level Expectation (SLE)
Decommission Server
| SLE | Responsibilities/Dependencies |
|---|---|
Fulfillment: Depending on request: Physical Server Decommission: 90% within 7 weeks Virtual Server Decommission: 90% within 4 weeks Important Note: For all AWS requests, please use the AWS EC2 Instance(s) Decommission Catalog item. | Customer
EOTSS
|
Policies & More Info
Policies:
Additionally, learn more about End User Support Services.
Manage Your Account
Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.
Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.
Learn about EOTSS password best practices and recommendations
Contact
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel