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eFax Services

Send and receive faxes from a Commonwealth Microsoft O365 email account.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

The Details

Features

eFax (electronic fax) eliminates the need for standalone fax machines and phone lines, utilizing the Commonwealth O365 environment to send and receive faxes.

This service enables you to send or receive a fax from your email using your existing (or new) fax phone number.

How to request

Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.

Request service via a ServiceNow request

Service Level Expectation (SLE)

eFax Services

SLEResponsibilities/Dependencies
Fulfillment: 80% within 14 business days

Customer

EOTSS

  • Responsible for assigning eFax number.
  • Responsible for sending required eFax information to the vendor.
  • Responsible for coordinating testing of the eFax service with the customer once it’s configured.

Vendor

  • Responsible for providing availability to EOTSS.
  • Responsible for routing eFax information to the fax server once sent by EOTSS.
  • Time to complete is dependent on vendor availability and responsiveness.  

Manage Your Account

Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.

Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.

Learn how to reset your Active Directory (AD) password remotely 

Learn about EOTSS password best practices and recommendations

EOTSS Password Best Practices and Recommendations 

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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