File a complaint about a health care professional

If a health care professional violates standards of professional conduct, you have a right to file a complaint with the Bureau of Health Professions Licensure.

Bureau of Health Professions Licensure

Phone

The Details

What you need

  • If your complaint is about treatment you received as a patient, we need treatment or medical records to process your complaint.
    • You or a legal guardian will need to sign the application to release records
  • Be specific in your complaint description
  • Include copies of pertinent medical records, correspondence, contracts, and any other documents that support your complaint
  • Use a separate form for each person you are filing a complaint for
Issues that aren't within our authority
  • Fee disputes, such as payment for broken or missed appointments
  • Billing disputes, such as the amount a licensee charges for services
  • Personality conflicts

How to file

  1. Choose which complaint form you need, depending on the practice type. Forms are listed below under Downloads.
    • Dental
    • Genetic Counselor
    • Nursing
    • Nursing Home Administrator
    • Perfusionist
    • Pharmacy
    • Physician Assistant
    • Respiratory Care
  2. Fill out the form.
  3. Attach any and all supporting documentation.
  4. Mail to:
    Department of Public Health
    Bureau of Health Professions Licensure
    Attn: Office of Public Protection
    239 Causeway Street, 5th Floor
    Boston, MA 02114

Next steps

Response and decisions

We will send written notification of any action on your complaint.

If we determine your allegations are possible violations of laws or regulations:

  • We will open a complaint for investigation.
  • We will provide a copy of the complaint to the health care licensee or entity.

More info

Anonymous complaints

We may, in our discretion, investigate an anonymous complaint if:

  • The complaint is in writing
  • The complaint allegations constitute violations of law or regulations warranting Board action
  • Preliminary inquiry reveals enough information to determine that the allegations may be true
  • Proving the allegations doesn't need the identification and/or testimony of the person filing the complaint

Downloads

Contact

Address

239 Causeway St., 5th Floor, Suite 500, Boston, MA 02114

Phone

Fax

(617) 973-0980

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