File a Complaint or Serious Incident Report with the Office of Emergency Medical Services

If you are not satisfied with the care either you or someone else received by Emergency Medical Services (EMS) personnel, you may file a complaint with the Office of Emergency Medical Services (OEMS).

Office of Emergency Medical Services

The Details of File a Complaint or Serious Incident Report with the Office of Emergency Medical Services

What you need for File a Complaint or Serious Incident Report with the Office of Emergency Medical Services

Use the form below and provide as much detail as possible, including relevant dates, times, witnesses, equipment, events surrounding your complaint, and any corrective action you are aware of that has been taken to date.

Please note:

 

How to file File a Complaint or Serious Incident Report with the Office of Emergency Medical Services

  1. Download and complete the Emergency Medical Services Complaint Form to the best of your ability
  2. Mail your completed form to:

    Office of Emergency Medical Services
    Department of Public Health

    67 Forest Street
    Marlborough, MA 01752
  1. Download the Emergency Medical Services Complaint Form to the best of your ability
  2. Fax your completed form to (617) 753-7320

Contact for File a Complaint or Serious Incident Report with the Office of Emergency Medical Services

Address
67 Forest St., Marlborough, MA 01752
Fax
(617) 753-7320
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