File a complaint with the Bureau of Health Professions Licensure

If a health care professional or facility violates standards of professional conduct, you have a right to file a complaint with the Bureau of Health Professions Licensure.

Bureau of Health Professions Licensure

The Details

What you need

  • If your complaint is about treatment you received as a patient, we may need treatment or medical records to investigate your complain
    • You or a legal guardian will need to sign the complaint form to release records
  • Be specific in your complaint description
  • Include copies of pertinent medical records, correspondence, contracts, and any other documents that support your complaint
  • Use a separate form for each person or facility you are filing a complaint against
Issues that aren't within our authority
  • Fee disputes, such as payment for missed appointments
  • Billing disputes, such as the amount a licensee charges for services
  • Personality conflicts (unless such rises to the level of unprofessional conduct)

How to file

  1. Choose the complaint form you need, depending on the practice type. Forms are listed below under Downloads.
    • Dental
    • Genetic Counselor
    • Nursing
    • Nursing Home Administrator
    • Perfusionist
    • Pharmacy
    • Physician Assistant
    • Respiratory Care
  2. Fill out the form.
  3. Attach any and all supporting documentation.
  4. Mail to:
    Department of Public Health
    Bureau of Health Professions Licensure
    Attn: Office of Public Protection
    239 Causeway St.
    5th Floor
    Boston, MA 02114

Next steps

Response and decisions

We will send written notification of any action on your complaint.

If we determine your allegations are possible violations of laws or regulations:

  • We will open a complaint for investigation
  • We will provide a copy of the complaint to the health care registrant or licensee

More info

Anonymous complaints

We may, in our discretion, investigate an anonymous complaint if:

  • The complaint is in writing
  • The complaint allegations constitute violations of law or regulations warranting Board action
  • Preliminary inquiry reveals enough information to determine that the allegations may be true
  • Proving the allegations doesn't need the identification and/or testimony of the person filing the complaint

Downloads

Contact

Address
239 Causeway St., 5th Floor, Suite 500, Boston, MA 02114
Fax
(617) 973-0980

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