File a complaint with the Bureau of Health Professions Licensure

If a health care professional or facility violates standards of professional conduct, you have a right to file a complaint with the Bureau of Health Professions Licensure.

Bureau of Health Professions Licensure

The Details   of File a complaint with the Bureau of Health Professions Licensure

What you need   for File a complaint with the Bureau of Health Professions Licensure

  • If your complaint is about treatment you received as a patient, we may need treatment or medical records to investigate your complain
    • You or a legal guardian will need to sign the complaint form to release records
  • Be specific in your complaint description
  • Include copies of pertinent medical records, correspondence, contracts, and any other documents that support your complaint
  • Use a separate form for each person or facility you are filing a complaint against

A complaint can be filed online using the online complaint portal for the Massachusetts Bureau of Health Professions Licensure. If you are looking to file a complaint against a physician please file your complaint with Board of Registration in Medicine.

For Healthcare Fraud Reporting:

  • You may submit a health care fraud complaint online.

Issues that aren't within our authority

  • Fee disputes, such as payment for missed appointments
  • Billing disputes, such as the amount a licensee charges for services
  • Personality conflicts (unless such rises to the level of unprofessional conduct)

How to file   File a complaint with the Bureau of Health Professions Licensure

A complaint can be filed online using the online complaint portal for the Massachusetts Bureau of Health Professions Licensure. 

Next steps   for File a complaint with the Bureau of Health Professions Licensure

Response and decisions

We will send written notification of any action on your complaint.

If we determine your allegations are possible violations of laws or regulations:

  • We will open a complaint for investigation
  • We will provide a copy of the complaint to the health care registrant or licensee

More info   for File a complaint with the Bureau of Health Professions Licensure

Anonymous complaints

We may, in our discretion, investigate an anonymous complaint if:

  • The complaint is in writing
  • The complaint allegations constitute violations of law or regulations warranting Board action
  • Preliminary inquiry reveals enough information to determine that the allegations may be true
  • Proving the allegations doesn't need the identification and/or testimony of the person filing the complaint

Downloads   for File a complaint with the Bureau of Health Professions Licensure

Contact   for File a complaint with the Bureau of Health Professions Licensure

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