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File a Complaint with the Office of Emergency Medical Services

Instructions for those filing a complaint with the Massachusetts Department of Public Health’s Office of Emergency Medical Services (DPH/OEMS). Please carefully read the instructions below.

Contacts

Office of Emergency Medical Services

Phone

Call Office of Emergency Medical Services at (617) 753-7300

Online

Filing complaints Email Office of Emergency Medical Services at OEMS.Complaints@state.ma.us

The Details

What you need

Complaints:

  • If you want to make a complaint about the care  you or someone else received by Emergency Medical Services (EMS) personnel in Massachusetts, or about EMT training, an EMT psychomotor exam or a mobile integrated health (MIH) or Community EMS program you may file it with DPH/OEMS by completing the online Office of Emergency Medical Services Complaint form.
    • Complaints may be filed against the following:
      • EMT-Basics
      • Advanced EMTs
      • Paramedics
      • Instructor/Coordinators
      • Examiners
      • Accredited EMS Training Institutions
      • Ambulance Services
      • EMS First Response Services (EFR Services)
      • MIH Programs
      • Community EMS Programs
  • NOTE: DPH/OEMS has no jurisdiction over billing complaints. For billing related issues, you may contact the Consumer Advocacy and Response Division of the Massachusetts Attorney General's Office.

How to file

To file a complete please complete the online Office of Emergency Medical Services Complaint form.

If you are unable to submit an Office of Emergency Medical Services Complaint form online, you may:

  1. Download and complete the Alternate Office of Emergency Medical Services Complaint Form
  2. Fax your completed form to (617) 753-7320.

If you are unable to submit an Office of Emergency Medical Services Complaint form online, you may:

  1. Download and complete the Alternate Office of Emergency Medical Services Complaint Form
  2. Email your completed form to OEMS.Complaints@mass.gov.
  3. Do not email sensitive information such as social security numbers, dates of birth, patient care reports, etc.

If you are unable to submit an Office of Emergency Medical Services Complaint form online, you may:

  1. Download and complete the Alternate Office of Emergency Medical Services Complaint Form
  2. Mail your completed form to:
    Department of Public Health
    Office of Emergency Medical Services
    67 Forest Street
    Marlborough, MA 01752

Contact

Address
67 Forest St., Marlborough, MA 01752
Directions
Phone
Call Office of Emergency Medical Services at (617) 753-7300
Online
Filing complaints Email Office of Emergency Medical Services at OEMS.Complaints@state.ma.us
Fax
(617) 753-7320

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