Skip to main content

Find emergency family shelter

The following information will assist you and your family if you are in crisis and are in need of Massachusetts shelter services.

Contact

Emergency Housing Assistance Resource Contact

Phone

(866) 584-0653

The Details

What you need

Families facing a housing crisis may be deemed eligible if they meet the following criteria:

  • Be a resident of Massachusetts
  • Meet the gross income standards for Emergency Assistance
  • Have needy children under the age of 21, or be pregnant

and the reason for homelessness is one of the following:

  • No-fault fire, flood, natural disaster, condemnation, or foreclosure
  • Fleeing domestic violence (current or within past 12 months)
  • No-fault eviction
  • Child(ren) are exposed to a substantial health and safety risk

Emergency Assistance applicants must provide all requested verifications within 30 days.

How to find

To apply for shelter services, please call (866) 584-0653 and speak with a Homeless Coordinator. 

There is no on-line application for emergency shelter. You must call the number above for assistance.

 

 To apply for Emergency Assistance and speak with a Homeless Coordinator please call (866) 584-0653

There is no on-line application for emergency shelter. Please call the number above for assistance.

Offices have reopening, but staffing and hours have changed. Please see details below on when regional offices are open. All offices are open from 8:00 am - 5:00 pm.

  • Boston – 2201 Washington Street, Boston (Roxbury) - Nubian Square - Open Monday through Friday. 
  • Brockton – 60 Main Street - Open Monday through Friday. 
  • Chelsea – 80 Everett Avenue, 3rd Floor - Open Monday through Friday. 
  • Hyannis – 181 North Street - Open Thursday.
  • Lawrence – 280 Merrimack Street - Open Monday through Friday. 
  • Lowell – 131 Davidson Street - Open Tuesday.
  • New Bedford – 160 West Rodney French Boulevard - Open Monday, Wednesday, Friday. 
  • Salem – 45 Congress Street, Suite 1176 - Open Monday, Wednesday, Friday. 
  • Springfield – 310 State Street - Open Monday through Friday. 
  • Worcester – 50 Southwest Cutoff - Open Monday through Friday. 

Service Provider Locator

Contact

Address
100 Cambridge St, Suite 300, Boston, MA 02114
Directions 
Phone
(866) 584-0653
Feedback