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Find help applying for or enrolling in MassHealth, the Health Safety Net, or the Children's Medical Security Plan

We have trained staff available to help you by phone or in person—for individuals in the community, including those under 65, families, and people with disabilities

Contact

MassHealth Customer Service Center

Phone

Main (800) 841-2900

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

TTY (800) 497-4648

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

The Details

How to find

Call our MassHealth Customer Service Center

  • Main: 800-841-2900
  • TTY: 800-497-4648

Services are available Monday-Friday, 8 a.m.-5 p.m. Interpreter services are available. 

For people with disabilities

MassHealth provides personal help to people with disabilities. By calling the number below you can learn about MassHealth processes and requirements. You can get help with your application over the phone.

MassHealth Disability Accommodations Ombudsman:

  • Main: (617) 847-3468
  • TTY: (617) 847-3788

Find an enrollment assister

An enrollment assister is an organization or individual outside of MassHealth trained to help people apply for benefits and enroll in a plan.

Find an enrollment assister.

MassHealth Enrollment Centers (MECs)

Visit one of our MECs to work with a MassHealth staff member.

Please note: MECs can help you with applications, but they are not able to enroll you into a health plan. Please use the other contacts listed on this page to enroll in a plan.

45 Spruce St.

Chelsea, MA 02150

Hours: Mon-Fri 8:45 a.m.–5 p.m.

 

88 Industry Ave.

Suite D

Springfield, MA 01104

Hours: Mon-Fri 8:45 a.m.–5 p.m.

 

21 Spring St.

Suite 4

Taunton, MA 02780

Hours: Mon-Fri 8:45 a.m.–5 p.m.

 

367 East St.

Tewksbury, MA 01876

Hours: Mon-Fri 8:45 a.m.–5 p.m.

 

100 Hancock St., 6th floor

Quincy, MA 02171

Hours: Mon.-Fri. 8:45 a.m.–5 p.m.

Massachusetts Health Connector Walk-in Centers

You can also visit one of the Massachusetts Health Connector Walk-In Centers for help in person. Note: Massachusetts Health Connector Walk-in Centers cannot process applications for people 65 or older, or for people who need long-term care. 

133 Portland St.
Boston, MA 02114
Hours: Mon-Fri: 8 a.m.–6 p.m.

88 Industry Ave.
Springfield, MA 01104
Hours: Mon-Fri: 9 a.m.–5 p.m.

146 Main St.
Worcester, MA 01608
Hours: Mon–Fri: 8 a.m.–6 p.m

More info

You can find help here if you live in the community, and you're 

  • Younger than 65, or 
  • A parent or caretaker relative of any age, or 
  • A working disabled adult of any age.

If you're 65 or older or you need long-term care, go to Find help applying for or enrolling in MassHealth or the Health Safety Net for seniors and people who need long-term care. 

Contact

Phone
Main (800) 841-2900

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

TTY (800) 497-4648

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

Phone
Voice: (617) 847-3468
TTY: (617) 847-3788
Online
ADAAccommodations@state.ma.us
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