You can get free help with your MassHealth application. We can answer your questions by phone and in-person.
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Find help with your MassHealth insurance application
Contacts
MassHealth Customer Service Center
Phone
Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.
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How to find Find help with your MassHealth insurance application
MassHealth Customer Service
Phone: (800) 841-2900 or (877) 623-6765
TTY: (800) 497-4648
Find an enrollment assister
An enrollment assister is an organization or individual outside of MassHealth trained to help people apply for benefits and enroll in a plan.
MassHealth Enrollment Centers (MEC's)
The Enrollment Centers are open for limited walk-in appointments. We strongly encourage you to use MassHealth’s new appointment scheduler if you need help from a MassHealth Customer Service Representative.
Please note: MEC's can help you with applications, but they are not able to enroll you into a health plan. Please use the other contacts listed on this page to enroll in a plan.
Locations:
Charlestown
529 Main Street
Charlestown, MA 02129
Note: An after-hours drop box is available to submit your application in person.
Chelsea
45 Spruce Street
Chelsea, MA 02150
Note: This office has limited parking space.
It is accessible from MBTA bus lines 112 and 114.
Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104
Taunton
21 Spring Street, Suite 4
Taunton, MA 02780
Tewksbury
367 East Street
Tewksbury, MA 01876
Note: An after-hours drop box is available to submit your application in person.
Quincy - MassHealth Central Office
100 Hancock Street, Floor 6
Quincy, MA 02171
Worcester
50 SW Cutoff, Suite 1A
Worcester, MA 01604
Massachusetts Health Connector Walk-in Centers
You can also visit one of the Massachusetts Health Connector Walk-In Centers for help in person. The Massachusetts Health Connector has trained and certified individuals to help you apply for coverage, shop for plans, answer your questions about your eligibility, payments, plan details, and health care reform rules and requirements. Help is free for people of any income level.
Please note: Massachusetts Health Connector Walk-in Centers cannot process applications for people 65 or older, or for people who need long-term care.
By Phone:
Health Connector Customer Service Call Center
Phone: (877) 623-6765
TTY: (877) 623-7773
Locations:
Boston
133 Portland Street
Boston, MA 02114
Hours: Monday - Friday: 8:00 a.m. to 6:00 p.m.
Brockton
63 Main Street
Brockton, MA 02301
Hours: Monday - Friday: 9:00 a.m. to 5:00 p.m.
Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104
Hours: Monday - Friday: 9:00 a.m. to 5:00 p.m.
Worcester
146 Main Street
Worcester, MA 01608
Hours: Monday - Friday: 8:00 a.m. to 6:00 p.m.
More info for Find help with your MassHealth insurance application
MassHealth provides personal assistance to help people with disabilities. By calling the number below you can learn about MassHealth processes and requirements and get help filling out an application over the phone.
MassHealth Disability Special Accommodations Ombudsman
Phone: (617) 847-3468
TTY: (617) 847-3788
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Contact for Find help with your MassHealth insurance application
Phone
Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.