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Apply for MassHealth, the Health Safety Net, or the Children's Medical Security Plan

Find out who's eligible and how to apply for MassHealth, Health Safety Net, and the Children's Medical Security Plan

MassHealth Customer Service Center

Phone

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

The Details of Apply for MassHealth, the Health Safety Net, or the Children's Medical Security Plan

What you need for Apply for MassHealth, the Health Safety Net, or the Children's Medical Security Plan

To apply, you may need to provide the following information and documents:

  • Social Security numbers, if you have them, for every household member who is applying
  • Federal tax returns, if you file
  • Information about citizenship or national status or immigration status
  • Employer and income information for everyone in your household (for example, from paystubs or wage statements)
  • Information about any job-related or other health insurance that you are currently enrolled in or have access to

Who can use this application

Use this application if you need health or dental coverage and help paying for it, and if you are

  • Living in Massachusetts

  • Not living in or about to go into a nursing facility, and

  • Younger than age 65

You may also use this application (regardless of your age, even if you are over age 65) if you are

  • The parent of a child younger than age 19
  • The adult relative of a child and you are living with and taking care of that child because that child's parents are not living in the home
  • Not working

Learn more about eligibility for these programs. If you are 65 years or older and do not fit into any of the above categories, or if you need long-term care at any age, please see Apply for MassHealth coverage for seniors and people who need long-term care.

    How to apply Apply for MassHealth, the Health Safety Net, or the Children's Medical Security Plan

    Applying online is the fastest way to find out which programs you may qualify for.

    MassHealth and the Massachusetts Health Connector use the same streamlined application to determine if you qualify for MassHealth, the Health Safety Net, Children's Medical Security Plan, ConnectorCare plans, or Advance Premium Tax Credits.

    To apply online, create a secure online account at the Massachusetts Health Connector. It only takes a couple of minutes.

    1. Fill out and sign the Massachusetts Application for Health and Dental Coverage and Help Paying Costs
    2. Mail it to:

    Health Insurance Processing Center
    PO Box 4405
    Taunton, MA 02780

    Call the MassHealth Customer Service Center at:

    Main: (800) 841-2900
    TTY:  (800) 497-4648

    Hours: Monday through Friday 8 a.m. to 5 p.m.

    Find an enrollment assister

    An enrollment assister is an organization or individual outside of MassHealth trained to help people apply for benefits and enroll in a plan.

    Find an enrollment assister.

     

    MassHealth Enrollment Centers (MECs)

    The Enrollment Centers are open for limited walk-in appointments. We strongly encourage you to use MassHealth’s new appointment scheduler if you need help from a MassHealth Customer Service Representative.

    Please note: MEC's can help you with applications, but they are not able to enroll you into a health plan. Please use the other contacts listed on this page to enroll in a plan. Do not mail or fax an application to any of the locations below. 

    Locations:

    Charlestown
    529 Main Street
    Charlestown, MA 02129

    Chelsea
    45 Spruce Street
    Chelsea, MA 02150

    Springfield
    88 Industry Avenue, Suite D
    Springfield, MA 01104

    Taunton
    21 Spring Street, Suite 4
    Taunton, MA 02780

    Tewksbury
    367 East Street
    Tewksbury, MA 01876

    Quincy - MassHealth Central Office
    100 Hancock Street, Floor 6
    Quincy, MA 02171

     

    Massachusetts Health Connector Walk-in Centers

    You can also visit one of the Massachusetts Health Connector Walk-In Centers for help in person. The Massachusetts Health Connector has trained and certified individuals to help you apply for coverage, shop for plans, answer your questions about your eligibility, payments, plan details, and health care reform rules and requirements. Help is free for people of any income level.

    Please note: Massachusetts Health Connector Walk-in Centers cannot process applications for people 65 or older, or for people who need long-term care. 

    By Phone: 
    Health Connector Customer Service Call Center
    Phone: (877) 623-6765
    TTY:  (877) 623-7773

    Locations: 

    Boston
    133 Portland Street
    Boston, MA 02114
    Hours: Monday - Friday: 8:00 a.m. to 6:00 p.m.

    Brockton
    63 Main Street
    Brockton, MA 02301
    Hours: Monday - Friday: 9:00 a.m. to 5:00 p.m.

    Springfield
    88 Industry Avenue, Suite D
    Springfield, MA 01104
    Hours: Monday - Friday: 9:00 a.m. to 5:00 p.m.

    Worcester
    146 Main Street
    Worcester, MA 01608
    Hours: Monday - Friday: 8:00 a.m. to 6:00 p.m.

    Next steps for Apply for MassHealth, the Health Safety Net, or the Children's Medical Security Plan

    1. Decisions

      If you applied online or by phone, you will receive a decision about your eligibility for health coverage, or information about anything we may need, when your application is complete. We will also send you a written notice.  

      If you applied via mail, fax, or in-person, we will send you a written notice about your eligibility.

    2. If we need more information

      We will contact you if we need more information.

    3. Enroll in a health plan

      If you have completed your Massachusetts Application for Health and Dental Coverage and Help Paying Costs and MassHealth has determined that you qualify for coverage, we will let you know if you need to enroll in a health plan.

      You may need to enroll in a health plan if:

      • You don't have other insurance, and
      • You are younger than 65, and
      • You have been approved for one of the following coverage types:
        • MassHealth Standard
        • MassHealth CommonHealth
        • MassHealth Family Assistance
        • MassHealth CarePlus

    More info for Apply for MassHealth, the Health Safety Net, or the Children's Medical Security Plan

    Voter Registration

    If you are a U.S. citizen, a resident of Massachusetts, and 18 years old on or before election day, you can register to vote. Just print out this voter registration form and bring or mail it to your town or city hall. If you need help, you can call (800) 841-2900 (TTY: (800) 497-4648).

    The online application will ask if you would like to register to vote. If you click “Yes,” MassHealth will automatically mail you a voter registration application. A printable voter registration form and more information about voter registration appear under "Voter registration" in the "More info" section below.

    Need help?

    Call us at (800) 841-2900 (TTY: (800) 497-4648) if you need:

    A Massachusetts Application for Health and Dental Coverage and Help Paying Costs (ACA-3)

    • A Member Booklet for Health and Dental Coverage and Help Paying Costs in another language

    • Interpreter services

    • Help filling out the application

    • Help with any questions about the application process

    Downloads for Apply for MassHealth, the Health Safety Net, or the Children's Medical Security Plan

    Contact for Apply for MassHealth, the Health Safety Net, or the Children's Medical Security Plan

    Phone

    Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

    Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

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