General Accounts Management Request/Inquiry

Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

Important Notes:

• EOTSS expects 80% of requests to be completed within 5 business days.
• If the account request is currently available via the Service Catalog, please be sure to use the appropriate request item in order to avoid a delay in service.

Customer

• Responsible for adhering to the EOTSS Standard Rules of Engagement.
• Responsible for submitting accurate information to EOTSS during the intake and discovery process.
• Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

• Responsible for coordinating discovery meeting(s) with the customer.
• Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.
• Responsible for providing general account services which are not listed in the catalog per the customer’s requirements.