Log in links for this page
- This page, IT Liaison (ITL) Users and Groups, is offered by
- Office of Security and Operations
- Executive Office of Technology Services and Security
IT Liaison (ITL) Users and Groups
Contacts
EOTSS End User and IT Service Support
Phone
Support for Commonwealth end users and IT support personnel
The Details of IT Liaison (ITL) Users and Groups
What you need for IT Liaison (ITL) Users and Groups
Required information:
- Name (Last, First, MI)
- Title
- Contact Phone Number
- Email Address
- Secretariat
- Note if you want to add (provision) or remove (deprovision) the user
- Group name*
- Note if you want to add a new group, or remove an existing group
- Note if you want to add a new user to the new group, or to an existing group
*agency/Secretariat abbreviation – 3 letter agency MMARS code – group function** (ex.: EOTSS-TSS-Operations)
**Once your request is received, EOTSS will standardize the name you provide to meet with our internal naming conventions
How to request IT Liaison (ITL) Users and Groups
Who can request?
Designated Security Officers (DSOs) and IT Liaisons (ITLs) ONLY - will request on behalf of their Commonwealth agency/Secretariat, whether or not currently supported by EOTSS.
How?
Manage your account for IT Liaison (ITL) Users and Groups
Locked out? End users can reset their Active Directory (network) passwords remotely on their own!
Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services. If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.
Contact for IT Liaison (ITL) Users and Groups
Phone
Support for Commonwealth end users and IT support personnel