You may need to upload additional documents for your unemployment claim. Find out how to respond to requests for documentation and uploading other supporting documents.
- This page, Respond to requests for information on the Unemployment Services website, is offered by
- Department of Unemployment Assistance
Respond to requests for information on the Unemployment Services website
Contacts
Department of Unemployment Assistance
Phone
Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.
TeleCert Line (Automated system is operational*)
Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at (617) 626-6338
To request weekly benefits, daily 6 a.m.–10 p.m.
Payment Status Line (Automated System is operational*)
Call Department of Unemployment Assistance, Payment Status Line (Automated System is operational*) at (617) 626-6563
To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)
The Boston Re-Employment Center
Call Department of Unemployment Assistance, The Boston Re-Employment Center at
By appointment only, visit mass.gov/RECappointment to make an appointment.
Online
Unemployment Services for Workers
Log in as a claimant
The Details
What you need
There are a few reasons you may need to submit documents to the Unemployment Services website:
- Responding to a fact finding request
- Filing a wage correction
- Filing an appeal
- Reporting a change in circumstance
If DUA needs more information from you, you'll get an email or letter notifying you. You can also find the request in the Action center when you're logged into the Unemployment Services website. If you miss the deadline to respond, you may lose your benefits or they could be delayed.
How to respond
Fact finding request
If DUA needs more information from you, you will see an entry about this on your dashboard and in the Action Center when you log into the Unemployment Services website. You may also receive a letter in the mail if you've chosen to be contacted by mail.
To respond to this request online, login into your account, select the appropriate entry from your dashboard, and follow the prompts to see what information is needed and upload documents if needed.
File a wage correction
If you believe DUA has miscalculated your wage, you can file a wage correction appeal from the Unemployment Services website.
- Log into the Unemployment Services website.
- From the dashboard, select "File a wage correction."
- Follow the on-screen prompts to provide the necessary information and upload documents.
File a change in circumstances
If you have a change in circumstances that causes you to be unable to work, you need to inform DUA.
- Log into the Unemployment Services website.
- In the Benefit Details area on the dashboard, select "View more benefit details."
- Select "File a change in circumstances."
- Follow the on-screen prompts to provide the necessary information and upload documents.
File an appeal
File a wage correction
If you've received your monetary determination by mail and believe the DUA has miscalculated your wages, you can fill out the wage correction form that comes attached to your determination letter. Attach any necessary proof and mail it to the address listed on the form:
Department of Unemployment Assistance
Attn: Wage Processing
100 Cambridge St, 4th Floor
Boston, MA 02114
File an appeal
Fact finding request
If DUA needs more information from you and has sent you a letter in the mail requesting this, you can respond to this online or you can contact the DUA by phone at (877) 626-6800.
More info
Keep your contact information up-to-date
We need to be able to contact you. It is your responsibility to keep your address, phone number and email address up to date. To do this, log in to your Unemployment Services account and update your account information, or contact a DUA agent at (877) 626-6800, Monday-Friday, 8:30 a.m.-4:30 p.m. Multilingual call agents are available.
Contact
Address
Boston Re-Employment Center (By appointment only, visit mass.gov/RECappointment to make an appointment.)
2 Avenue de Lafayette, Boston, MA 02111
Phone
Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.
TeleCert Line (Automated system is operational*)
Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at (617) 626-6338
To request weekly benefits, daily 6 a.m.–10 p.m.
Payment Status Line (Automated System is operational*)
Call Department of Unemployment Assistance, Payment Status Line (Automated System is operational*) at (617) 626-6563
To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)
The Boston Re-Employment Center
Call Department of Unemployment Assistance, The Boston Re-Employment Center at
By appointment only, visit mass.gov/RECappointment to make an appointment.
Online
Unemployment Services for Workers
Log in as a claimant