Looking for emergency family shelter

The following information will assist you and your family if you are in crisis and are in need of Massachsuetts shelter services.

DHCD Contact


Main Office (617) 573-1100

The Details

What you need

Families facing a housing crisis may be deemed eligible if they meet the following criteria:

  • Be a resident of Massachusetts
  • Meet the gross income standards for Emergency Assistance
  • Have needy children under the age of 21, or be pregnant

and the reason for homelessness is one of the following:

  • No-fault fire, flood, natural disaster, condemnation, or foreclosure
  • Fleeing domestic violence (current or within past 12 months)
  • No-fault eviction
  • Child(ren) are exposed to a substantial health and safety risk

Emergency Assistance applicants must provide all requested verifications within 30 days.

How to find

To apply for shelter services, please call 866-584-0653 and speak with a Homeless Coordinator

Apply in person at one of ten locations in Massachusetts

Office hours are from 8:00 am - 4:00 pm

  • Boston – 1010 Massachusetts Avenue - New Market Square
  • Brockton – 60 Main Street
  • Chelsea – 80 Everett Avenue, 3rd Floor
  • Hyannis – 181 North Street
  • Lawrence – 280 Merrimack Street
  • Lowell – 131 Davidson Street
  • New Bedford – 160 West Rodney French Boulevard
  • Salem – 45 Congress Street, Suite 1176
  • Springfield – 310 State Street
  • Worcester – 13 Sudbury Street

Next steps

Locate a Service Provider Office

You may use the "Service Provider Locator" to find an office nearest to you where you can apply in person.



Main Office
100 Cambridge St, Suite 300, Boston, MA 02114


Main Office (617) 573-1100


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