MassVoice Site Services

Fulfillment: 

New or Move Site: 80% within timeframe determined by EOTSS following intake

Remove Site: Within the timeframe identified by the customer. Please note the timeframe requirements must be  communicated to EOTSS 14 days in advance.

EOTSS Facility Planning and Timeline Considerations | Mass.gov

EOTSS Cabling and Standards Guidelines | Mass.gov

Customer

• Responsible for adhering to the EOTSS Standard Rules of Engagement.
• Based on EOTSS requirement analysis, this service may be dependent on the fulfillment of additional services within the Service Catalog before it can be closed.
  • Responsible for opening the service requests as recommended by EOTSS
• Responsible for procuring physical hardware or equipment from the vendor if advised by EOTSS.
• Responsible for actively working and communicating with EOTSS on the service request, e.g. physical hardware timelines, additional service request submission, etc. 

EOTSS

• Once all requirements are collected/finalized during intake, EOTSS will determine the appropriate SLE for the request and communicate to the customer. 
• Based on customer requirements, determine if additional services from the EOTSS Service Catalog must be fulfilled before this service request can be closed.
  • Responsible for communicating additional service requirements to customers
• New Site: Responsible for the following:
  • Design and implement standard voice environment. 
  • Map out the required IP space and perform the necessary rule changes and routing.
  • Advise the customer of any physical hardware or equipment that may be required to implement the design. 
• Move Site: Responsible for the following:
  • Transferring the customer's MassVoice service to a different physical location. 
  • Map out the required IP space and perform the necessary rule changes and routing.
  • Advise the customer of any physical hardware or equipment that may be required to implement the design. 
• Remove Site: Responsible for the following:
  • Disconnect the customer’s MassVoice service at their request.
  • Perform the necessary rule changes and routing.

Vendor

• Responsible for working with the customer on procuring physical hardware or equipment from the vendor if advised by EOTSS.
• This service will be dependent on vendor availability and timeline if procurement of physical hardware or equipment is required.