EOTSS will assist new and existing MassVoice customers with new site installations, site moves and site decommissions (when required).
Log in links for this page
- This page, MassVoice Site Services, is offered by
- Executive Office of Technology Services and Security
MassVoice Site Services
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details of MassVoice Site Services
Features for MassVoice Site Services
MassVoice is a secure private-cloud Unified Communications service tailored exclusively to Massachusetts state and local government clients.
New site install:
The MassVoice team will design and implement our standard voice environment, tailored to your needs where able. The team will map out the required IP space and perform the necessary rule changes and routing, and advise you if any physical hardware or equipment is required to implement the design. You as the customer will procure the equipment directly from the vendor.
Site move:
The MassVoice team will transfer a customer's MassVoice service to a different physical location. EOTSS will map out the required IP space and perform the necessary rule changes and routing, and advise you if any physical hardware or equipment is required to implement the design. You as the customer will procure the equipment directly from the vendor.
Site Decommission:
The MassVoice team will disconnect your MassVoice service at your request. EOTSS will perform the necessary rule changes and routing.
How to request MassVoice Site Services
Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.
More Info for MassVoice Site Services
Learn more about MassVoice.
Contact for MassVoice Site Services
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel