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Microsoft Power Automate

Streamline repetitive tasks and paperless processes.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

Automate tasks, workflow and paperless processes using low-code, drag-and-drop tools and pre-built connectors to popular apps and services. Microsoft Power Automate allows for the quick and easy automation of disparate systems, giving developers an easy way of streamlining repetitive tasks, leading to paperless processes, and provides development teams with a scalable, fast way to automate complex workflows. 

Use Power Automate to automate anything from simple data transfers to complex business workflows: 

  • Send an email when a document is added to SharePoint 
  • Send a notification when a file is added to a SharePoint folder 
  • Merge new list records into a single Excel file 
  • Send reminders to self 
  • Automate between 2 Office apps 
  • Extract data from Excel and email people 
  • Input form data into a SharePoint list for an individual user 
  • Upload Excel docs to a centralized data repository 
  • Automate Calendar entry based on received email 
  • Integrate E-signature with one or multiple signoffs 
  • Integrate with online form platforms and upload submissions to a centralized data source 
  • Simplify workflows by hiding complex system functionality from users

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

Microsoft Power Automate

SLEResponsibilities/Dependencies

Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer if needed.
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.
  • Responsible for creating the environment as needed for agency to develop within. 

Policies & More Info

Policies: EOTSS Software Standards

EOTSS Hardware and Software Standards

Additionally, learn more about End User Support Services.

Manage Your Account

Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.

Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.

Learn how to reset your Active Directory (AD) password remotely 

Learn about EOTSS password best practices and recommendations

EOTSS Password Best Practices and Recommendations 

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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