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Microsoft Power Platform License Request

Streamline repetitive tasks and paperless processes.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

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The Details

Features

Microsoft Power Platform is a suite of low-code tools that enable automation, app development, AI-powered insights and business intelligence. Power Platform licenses provide access to the following components:

  • Power Automate

Streamline workflows and automate repetitive tasks using low-code, drag-and-drop tools. Power Automate integrates seamlessly with popular apps and services, enabling the automation of complex processes across disparate systems while reducing manual effort.

  • Power Apps

Develop custom business applications with intuitive, low-code design tools. Power Apps allows users to build tailored interfaces and connect to a wide range of data sources, both cloud-based and on-premise, to support diverse business needs.

  • Power Pages

Create secure, scalable business websites with this low-code platform. Power Pages enables organizations to design, host, and manage websites for external audiences with ease.

  • AI Builder

Leverage AI models to optimize business processes, including text analysis, image and object detection, and predictive analytics. AI Builder helps with tasks such as product recognition, receipt scanning, and automated data categorization.

For more information, visit the TSS Power Platform SharePoint Site.

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

Microsoft Power Automate

SLEResponsibilities/Dependencies

Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer if needed.
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.
  • Responsible for creating the environment as needed for agency to develop within. 

Policies & More Info

Policies: EOTSS Software Standards

EOTSS Hardware and Software Standards

Additionally, learn more about End User Support Services.

Manage Your Account

Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.

Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.

Learn how to reset your Active Directory (AD) password remotely

Learn about EOTSS password best practices and recommendations

EOTSS Password Best Practices and Recommendations

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow
Chat with us live! Log in and click "Chat now"
Learn more about this organization

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