A call-in number for your Microsoft Teams meetings.
- This page, Microsoft Teams Audio Conferencing, is offered by
- Executive Office of Technology Services and Security
Microsoft Teams Audio Conferencing
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details
Features
The Teams Audio Conferencing feature enables the meeting scheduler to offer a call-in number for attendees as an alternative to using the Teams app to log in to the meeting. Meeting attendees who call in to the meeting do not need a license or any other setup – just a phone!
Pricing
There is no additional fee for Microsoft Teams Audio Conferencing.
How to request
Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.
Service Level Expectation (SLE)
-
Microsoft Teams Audio Conferencing
SLE Responsibilities/Dependencies Fulfillment: 96% within 1 business day*
*Does not include time to activate license from vendor, which may take up to 24 hours.
Customer
- Responsible for adhering to the EOTSS Standard Rules of Engagement.
EOTSS
- Responsible for allocating/removing user licenses for Microsoft Teams Audio Conferencing per the customer’s requirements.
Vendor
- Sync to activate license from Microsoft may take up to 24 hours before audio line is available to an End Users account.
Microsoft Teams Audio Conferencing User Guide
Open PDF file, 1.48 MB, Microsoft Teams Audio Conferencing User Guide (English, PDF 1.48 MB)Virtual Meeting Best Practices
Policies
Manage Your Account
Learn how to reset your Active Directory (AD) password remotelyLocked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.
Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.EOTSS Password Best Practices and RecommendationsLearn about EOTSS password best practices and recommendations
Contact
Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629Support for Commonwealth end users and IT support personnel