Mobile Devices and Connectivity

Features   for Mobile Devices and Connectivity

From smart phones to hot spots, EOTSS offers cellular devices and services to connect to the internet without the need for Wi-Fi or a hard-wired network connection, including: 

• Smart Phones  
• Tablets 
• Wireless Access Points (Mifi/Jetpack: for cellular access to the internet for remote users) 
• Peripherals (holster, screen protectors, chargers etc.) 

How to request   Mobile Devices and Connectivity

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Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.

Request service via a ServiceNow request

Next steps   for Mobile Devices and Connectivity

Mobile Device Management (MDM) and Mobile Application Management (MAM)

Have a new cell phone or tablet? Learn more about how we secure your device, and any actions you may need to take.

Commonwealth MDM & MAM 

More Info   for Mobile Devices and Connectivity

EOTSS Mobile Hardware and Application Standards

Contact   for Mobile Devices and Connectivity

EOTSS End User and IT Service Support

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Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

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ServiceNow Log in to ServiceNow 

Chat with us live! Log in and click "Live Chat" 

Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com

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