Use this HR Provisioning request item to provision a new employee, contractor, intern, etc., for access to account, email, and phone services, and desktop hardware and software.
Log in links for this page
- This page, Provision a New End User, is offered by
- Office of Security and Operations
- Executive Office of Technology Services and Security
Provision a New End User
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details of Provision a New End User
What you need for Provision a New End User
Required information:
User Details
- Legal name
- Supervisor/Manager
- Domain
- Location
- Agency
- Division
- User type (FTE, intern, etc.)
- Contract expiration date (if applicable)
- Effective start date
- Title
- Floor/Cube/Office
- Is the user a transfer? If yes, from where?
Phone Services
- **Does the user need phone services?
- *Any additional phone requirements
Account Access
- **Does the user need an email address?
- Distribution list(s) and/or network share(s) to be added to (if any) OR whose access to mirror (an existing user)
Desktop Hardware
- Using existing hardware or requesting new hardware?
- For existing: the item and asset tag number
- **For new: list new hardware items
Desktop Software
- *Any additional software the user needs, and why
*may incur an additional fee
**there is a fee for this service
Fees for Provision a New End User
*may incur an additional fee (will be provided as soon as available)
**there is a fee for this service (will be provided as soon as available)
How to request Provision a New End User
Who can request?
Commonwealth employees who are currently supported by EOTSS.
Click here to check if you are currently supported by EOTSS. Agencies not currently supported by EOTSS should reach out to their Agency’s IT help desk.
ITL approval required?
YES
How?
Request online:
If you do not have a ServiceNow account:
Submit a general Ticket via email, including the required information listed under the "What you need" section of this page
Manage your account for Provision a New End User
Click the link below when you have locked yourself out of your computer or email and want to to reset your password from an internet-enabled web browser.
Contact for Provision a New End User
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel