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Report changes to MassHealth

You must report changes to MassHealth as soon as possible, but no later than 10 days from the date of the change. This includes any change to your income, address, phone number, family size, disability, job, or other health insurance.

MassHealth Customer Service Center

Phone

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

The Details of Report changes to MassHealth

How to report Report changes to MassHealth

If you are 64 and younger, an MA Login account is the fastest way to update information for your household.

If you already have an online account, log in to review your household's information and make changes.

If you don’t have an online account, learn how to get started.

Members 65 and older are not able to create an MA Login Account at this time. Members over 65 should report changes by mail, fax, or by calling MassHealth.

To report a change by phone, call us at (800) 841-2900 (TTY: 711)

The MassHealth Enrollment Centers (MECs) are open for limited walk-in appointments. We strongly encourage you to use MassHealth’s new appointment scheduler if you need help from a MassHealth Customer Service Representative.

Monday through Friday, 8:45 a.m.-5 p.m.

Update your information by mailing a document or handwritten note that includes:

  • Head of Household Name
  • Head of Household date of birth
  • MassHealth ID #
  • The change you want to report

*MassHealth may reach out to verify your information

Mailing address:

Commonwealth of Massachusetts
Health Insurance Processing Center
PO Box 4405
Taunton, MA  02780

Update your information by faxing a document or handwritten note to (857) 323-8300 that includes:

  • Head of Household Name
  • Head of Household date of birth
  • MassHealth ID #
  • The change you want to report

*MassHealth may reach out to verify your information

More info for Report changes to MassHealth

The resources below can help you get more information about eligibility for MassHealth and how to apply.
 

Under 65

Apply for MassHealth

  • Find out how you can apply for MassHealth, Health Safety Net, and the Children's Medical Security Plan if you are 64 or younger

Enroll in a MassHealth health plan

  • Learn how you can enroll in a health plan or change your plan

Eligibility Requirements

  • Learn about MassHealth eligibility requirements if you are 64 or younger

 

Age 65 and older

Apply for MassHealth

  • Find out how you can apply for MassHealth if you are 65 or older or are any age and need long-term-care services

Senior guide and application

  • The Senior Guide and Application for Health Care Coverage make it easier for you to understand the health coverage available through MassHealth or the Health Connector

Eligibility Requirements

  • Learn about MassHealth eligibility requirements if you are 65 or older or are any age and need long-term-care services

Contact for Report changes to MassHealth

Phone

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

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