If you are 65 years or older, or a person of any age in need of long-term-care services, read on to apply for MassHealth
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Apply for MassHealth coverage for seniors and people of any age who need long-term-care services
Contacts
MassHealth Customer Service Center
Phone
Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter services are available.
The Details of Apply for MassHealth coverage for seniors and people of any age who need long-term-care services
What you need for Apply for MassHealth coverage for seniors and people of any age who need long-term-care services
To apply, you may need to provide the following information and documents.
- Social Security numbers, if you have them, for every household member who is applying
- Proof of income and assets
- Proof of any health insurance that you are currently enrolled in or have access to
- Information about or proof of citizenship/national status or immigration status
Who can use this application?
Use this application if you live in Massachusetts and you are
- Aged 65 or older and living at home, and:
- Not the parent of a child under 19 years of age who lives with you, or
- Not an adult relative living with and taking care of a child younger than 19 years of age when neither parent is living in the home, or
- Age 65 or older and are disabled and are either working 40 or more hours a month, or are currently working and have worked at least 240 hours in the 6-months immediately before the month of the application, or
- Not working
- An individual of any age and need long-term-care services in a medical institution, such as a nursing facility or chronic hospital
- An individual who is eligible for certain programs to get long-term-care services to live at home (for more information on long-term-care services, please see the Senior Guide to Health Care Coverage)
- A member of a married couple living with your spouse, and
- Both you and your spouse are applying for health coverage
- There are no children under 19 years of age living with you
- One spouse is 65 or older and the other spouse is under 65
Learn more about eligibility for seniors and long-term care. If this does not describe you, please see Apply for MassHealth, the Health Safety Net, or the Children's Medical Security Plan.
How to apply Apply for MassHealth coverage for seniors and people of any age who need long-term-care services
This application can be completed and submitted online. Any version of Adobe Acrobat can be used to complete this application including the free version of Adobe Reader.
Complete the online Application for Health Coverage for Seniors and People Needing Long-Term-Care Services and any needed supplements. Once all required fields have been completed, Adobe will allow you to submit electronically. A valid email address is needed to complete the form and verify your submission. This will be forwarded to MassHealth but not included as part of your MassHealth case information.
Please note that this form must be completed in one sitting. If you are not able to do so, you can print the form, complete the application by hand, and mail or fax the form and any supporting documents to MassHealth.
Find the online form here
To complete the Senior application on your own:
- Print the Application for Health Coverage for Seniors and People Needing Long-Term-Care Services and any needed supplements
- Complete, sign, and date application, and any needed supplements
- Collect the documents (such as income, assets, citizenship, or immigration, etc.)
Send your application, any needed supplements, and required documents to:
MassHealth Enrollment Center
Central Processing Unit
P.O. Box 290794
Charlestown, MA 02129-0214
- Print the Application for Health Coverage for Seniors and People Needing Long-Term-Care Services and any needed supplements
- Complete, sign, and date application, and any needed supplements
- Collect the documents (such as income, assets, citizenship, or immigration, etc.)
- Fax the filled out application, any needed supplements, and required documents to (617) 887-8799
MassHealth Enrollment Centers (MECs)
The Enrollment Centers are open for limited walk-in appointments. We strongly encourage you to use MassHealth’s new appointment scheduler if you need help from a MassHealth Customer Service Representative.
Please note: MEC's can help you with applications, but they are not able to enroll you into a health plan. Please use the other contacts listed on this page to enroll in a plan. Do not mail or fax an application to any of the locations below.
Locations:
Charlestown
529 Main Street
Charlestown, MA 02129
Note: An after-hours drop box is available to submit your application in person.
Chelsea (new location)*
45 Spruce Street
Chelsea, MA 02150
Note: This office has limited parking space.
It is accessible from MBTA bus lines 112 and 114.
Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104
Taunton
21 Spring Street, Suite 4
Taunton, MA 02780
Tewksbury
367 East Street
Tewksbury, MA 01876
Note: An after-hours drop box is available to submit your application in person.
Quincy - MassHealth Central Office
100 Hancock Street, Floor 6
Quincy, MA 02171
Worcester
50 SW Cutoff, Suite 1A
Worcester, MA 01604
Next steps for Apply for MassHealth coverage for seniors and people of any age who need long-term-care services
-
When we receive your application
- We review the application
- Write to you or call you if we need more information
- Make a decision about your eligibility and send you a written notice about this decision
If you have paid for medical services during the eligibility period
- Show the written MassHealth notice to your health care provider right away
- If the health care provider determines that MassHealth will pay for the services you already paid for, the provider could refund what you paid
More info for Apply for MassHealth coverage for seniors and people of any age who need long-term-care services
Voter registration
If you are a U.S. citizen, a resident of Massachusetts, and 18 years old on or before election day, you can register to vote. Just print out this voter registration form and bring or mail it to your town or city hall. If you need help, you can call 800-841-2900 (TDD/TTY: 711).
Need help?
Call us at 800-841-2900 (TDD/TTY: 711) if you need:
- A senior application
- A Senior Guide to Health Care Coverage in another language
- Interpreter services
- Help filling out the senior application
- Help with any questions about the application process
For people with disabilities
Free aids and services are available to people with disabilities to communicate effectively with MassHealth. Examples include large print, Sign Language Interpretation, and Braille. Contact the MassHealth Disability Accommodation Ombudsman for help.
The Ombudsman cannot answer customer service questions, but they can help if you need a disability accommodation to communicate with customer service or enrollment centers.
MassHealth Disability Accommodation Ombudsman
- Main: (617) 847-3468
- TDD/TTY: 711 or (617) 847-3788
- Email: ADAAccommodations@mass.gov
Do not send sensitive information or documentation unless requested by the Ombudsman.
Disability Accommodation Ombudsman Page
Hours of Operation: Monday - Friday 9 AM - 4:30 PM ET
Downloads for Apply for MassHealth coverage for seniors and people of any age who need long-term-care services
Open PDF file, 770.71 KB, Senior Guide to Health Care Coverage (English, PDF 770.71 KB)Open DOCX file, 119.32 KB, Senior Guide to Health Care Coverage (English, DOCX 119.32 KB)Open PDF file, 358.65 KB, Senior Guide to Health Care Coverage (Large Print) (English, PDF 358.65 KB)Open PDF file, 190.49 KB, Formulario de autodeclaración (English, PDF 190.49 KB)Open DOCX file, 23.61 KB, Formulario de autodeclaración (English, DOCX 23.61 KB)Contact for Apply for MassHealth coverage for seniors and people of any age who need long-term-care services
Phone
Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter services are available.
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