Respond to requests for information about your unemployment claim

We may ask you for more information about your unemployment claim. Find out how to respond to questionnaires and submit additional documents to the Department of Unemployment Assistance (DUA).
You must return your completed questionnaire by the deadline specified. You will not be able to access your questionnaire online after the deadline has passed.

Department of Unemployment Assistance


Monday-Friday 8:30 a.m.–4:30 p.m.

Monday-Friday 8:30 a.m.–4:30 p.m.

To request weekly benefits, daily 6 a.m.–10 p.m.

The Details

What you need

If we need more information from you, we’ll send you a questionnaire and a deadline to respond. If you miss the deadline, you may lose your benefits or your benefits could be delayed. We may request more information from you any time there is a question of eligibility with your claim.

How to respond

UI Online is designed to be accessed from a desktop computer or a laptop. If you log in to UI Online from a smartphone, tablet, or other mobile device, you may not be able to access certain features or view time-sensitive correspondence.

  1. Log in to your UI Online account.
  2. From your UI Online homepage, go to My inbox.
  3. Select the questionnaire that needs to be completed.
  4. Complete the questionnaire by the due date.
  5. While completing the questionnaire, click the Save button frequently to make sure your information stays in our system.
  6. When you are done, click Submit. If you don’t click Submit, we won’t receive your questionnaire.

You can also upload additional documents and information to support your claim.

If you need help, an agent can fill out the information with you by phone. To fill your questionnaire out with an agent, call (617) 626-6800 and select option 2.

  • We will mail a time-sensitive questionnaire to the address you provided on your claim
  • Complete the questionnaire
  • Return the questionnaire postmarked by the due date to:
    Department of Unemployment Assistance
    P.O. Box 9511
    Boston, MA 02114

You may include additional documents and information to support your claim when you mail back your questionnaire.

More info

Keep Your Contact Info Up to Date

We need to be able to contact you. It is your responsibility to keep your address, phone number and email address up to date. To do this, log in to your UI Online account and update your account information, or schedule a callback for a member of our department to get in touch with you.



Boston Walk-In Center
Charles F. Hurley Building, 19 Staniford St., Boston, MA 02114

Monday-Friday 8:30 a.m.–4:30 p.m.

Monday-Friday 8:30 a.m.–4:30 p.m.

To request weekly benefits, daily 6 a.m.–10 p.m.


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