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Respond to requests for information about your unemployment claim

We may ask you for more information about your Unemployment Insurance (UI) claim. Find out how to respond to questionnaires and submit additional documents to the Department of Unemployment Assistance (DUA).
You must return your completed questionnaire by the deadline specified. You will not be able to access your questionnaire online after the deadline has passed.
Respond to a request for information online 

Contacts

Department of Unemployment Assistance

Phone

Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

TeleCert Line (Automated system is operational*) Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Payment Status Line (Automated System is operational*) Call Department of Unemployment Assistance, Payment Status Line (Automated System is operational*) at (617) 626-6563

To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)

The Boston Re-Employment Center Call Department of Unemployment Assistance, The Boston Re-Employment Center at

By appointment only, visit mass.gov/RECappointment to make an appointment.

Online

To access UI Online from a computer: Log in as a claimant 
Reset your password 
To visit the Re-Employment Center, make an appointment at mass.gov/RECappointment 
UI Online computer requirements 
Learn more about this organization 

The Details   of Respond to requests for information about your unemployment claim

What you need   for Respond to requests for information about your unemployment claim

If we need more information from you, we’ll send you a questionnaire and a deadline to respond. If you miss the deadline, you may lose your benefits or your Unemployment Insurance (UI) benefits could be delayed. We may request more information from you any time there is a question of eligibility with your claim.

If you are asked to submit additional information to support your unemployment claim, you may do so online or by mail.

How to respond   Respond to requests for information about your unemployment claim

UI Online is designed to be accessed from a desktop computer or a laptop. If you log in to UI Online from a smartphone, tablet, or other mobile device, you may not be able to access certain features or view time-sensitive correspondence.

  1. Log in to your UI Online account.
  2. From your UI Online homepage, go to My inbox.
  3. Select the questionnaire that needs to be completed.
  4. Complete the questionnaire by the due date.
  5. While completing the questionnaire, click the Save button frequently to make sure your information stays in our system.
  6. When you are done, click Submit. If you don’t click Submit, we won’t receive your questionnaire.

You can also upload additional documents and information to support your claim.

If you need help, an agent can fill out the information with you by phone. To fill your questionnaire out with an agent, call (617) 626-6800 and select option 2.

  • We will mail a time-sensitive questionnaire to the address you provided on your claim
  • Complete the questionnaire
  • Return the questionnaire postmarked by the due date to:
    Department of Unemployment Assistance
    P.O. Box 9511
    Boston, MA 02114

You may include additional documents and information to support your claim when you mail back your questionnaire.

More info   for Respond to requests for information about your unemployment claim

Keep Your Contact Info Up to Date

We need to be able to contact you. It is your responsibility to keep your address, phone number and email address up to date. To do this, log in to your UI Online account and update your account information, or contact a DUA agent at (877) 626-6800, Monday-Friday, 8:30 a.m.-4:30 p.m. Multilingual call agents are available.

Downloads   for Respond to requests for information about your unemployment claim

Open PDF file, 982.69 KB,  What to do if you’ve become unemployed in Massachusetts (English, PDF 982.69 KB)

Contact   for Respond to requests for information about your unemployment claim

Address
Boston Re-Employment Center (By appointment only, visit mass.gov/RECappointment to make an appointment.)
2 Avenue de Lafayette, Boston, MA 02111
Directions 
Phone
Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

TeleCert Line (Automated system is operational*) Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Payment Status Line (Automated System is operational*) Call Department of Unemployment Assistance, Payment Status Line (Automated System is operational*) at (617) 626-6563

To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)

The Boston Re-Employment Center Call Department of Unemployment Assistance, The Boston Re-Employment Center at

By appointment only, visit mass.gov/RECappointment to make an appointment.

Online
To access UI Online from a computer: Log in as a claimant 
Reset your password 
To visit the Re-Employment Center, make an appointment at mass.gov/RECappointment 
UI Online computer requirements 
Learn more about this organization 

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