After you apply for unemployment benefits, you may get a request for more information about your claim. Here's how to respond.
- This page, Respond to requests for information from DUA, is offered by
- Department of Unemployment Assistance
Respond to requests for information from DUA
Contacts
Department of Unemployment Assistance
Phone
Monday–Thursday 8:30 a.m.–4:30 p.m.
Monday–Friday 8:30 a.m.–4:30 p.m.
To request weekly benefits, daily 6 a.m.–10 p.m.
Payment Status Line
Call Department of Unemployment Assistance, Payment Status Line at (617) 626-6563
To check your claim or benefit payment status
Select or reset your 4-digit Personal Identification Number (PIN)
Direct Deposit Line
Call Department of Unemployment Assistance, Direct Deposit Line at (617) 626-6570
Set up, change, or cancel direct deposit
Online
Unemployment Services for Workers
Log in as a claimant
The Details
What you need
The Department of Unemployment Assistance (DUA) may send you a fact-finding request after you submit your application for unemployment insurance benefits. Be sure to respond quickly to avoid delaying your claim.
DUA will contact you by mail or email, based on your communication preferences. These messages are always available in your Unemployment Services for Workers account.
How to respond
- Log in to your Unemployment Services for Workers account
- Visit the "Action Center" to see any actions you need to take
- Select the action you need to take and follow the prompts to complete the request
Upload documents
Follow the instructions in the Action Center to upload any required documents. You can do this from your phone or a computer.
To respond to a fact-finding request over the phone, call the DUA Call Center, (617) 626-6800, Monday – Thursday, 8:30 a.m. – 4:30 p.m
More info
Keep your contact information up to date
Keep your address, phone number and email updated so DUA can contact you.
- Online: Log in to your Unemployment Services for Workers account, visit the Action Center, and select "Manage name and addresses" to update your contact information
- By phone: Call (617) 626-6800, Monday – Thursday 8:30 a.m. – 4:30 p.m.
Contact
Address
Boston Re-Employment Center (by appointment only)
2 Avenue de Lafayette, Boston, MA 02111
Phone
Monday–Thursday 8:30 a.m.–4:30 p.m.
Monday–Friday 8:30 a.m.–4:30 p.m.
To request weekly benefits, daily 6 a.m.–10 p.m.
Payment Status Line
Call Department of Unemployment Assistance, Payment Status Line at (617) 626-6563
To check your claim or benefit payment status
Select or reset your 4-digit Personal Identification Number (PIN)
Direct Deposit Line
Call Department of Unemployment Assistance, Direct Deposit Line at (617) 626-6570
Set up, change, or cancel direct deposit
Online
Unemployment Services for Workers
Log in as a claimant