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Respond to your jury summons

You can respond to your jury duty summons online, by mail, or over the phone.

Office of Jury Commissioner

Phone

Juror helpline (toll-free in Massachusetts) (800) 843-5879

Monday-Friday 9 am - 4:30 pm

Delinquent jurors (877) 966-7469
From outside Massachusetts (617) 338-6409

The Details

What you need

To respond to your jury duty summons, you need your:

  • Badge Number and PIN (located above your name on your Summons and Reminder Notice)
  • ZIP code on your summons

You can respond to your summons in a few different ways. You can:

At the end of your submission, you'll also be prompted to fill out the demographic survey, which is required by law and is used to help ensure the jury pool is representative of the community.

How to respond

Responding to your summons online will give you the quickest response and the system is available 24/7. To respond online:

1. Visit the Massachusetts Juror Service Website.

2. Enter your Badge Number, PIN, and home ZIP code to sign in. Once you're signed in, you'll see your service date and location. 

3. You can choose which action you'd like to take. You can:

  • Confirm your service

  • Request a disqualification

  • Postpone or defer your service 

  • Request a hardship transfer to another courthouse 

You'll also be able to update your contact information, find courthouse information, and complete and print your Confidential Juror Questionnaire (CJQ). 

If you wish to postpone, you will be able to choose your own date of service and get immediate confirmation. Other requests (such disqualification or transfer) will be answered within 2 business days if you provide an email address.

 

To respond by mail, complete the postage-prepaid Juror Confirmation Form at the bottom of your summons using blue or black ink.  

  • To request a disqualification, complete Sections 2A and 2B. 
  • To request a new date, complete Section 4.
  • To request a hardship transfer, complete Section 3. 

Be sure to answer both questions on the mandatory demographic survey (Sections 6A and 6B) and sign your card before returning.

The Office of Jury Commissioner (OJC) Call Center is available Monday-Friday 9 a.m. - 4:30 p.m.

  • In Massachusetts: (800) 843-5879 (1-800-THE-JURY)
  • Outside of Massachusetts: (617) 338-6409

The Call Center can confirm or postpone your service or answer other questions. The Call Center can also process some disqualifications, such as age and prior service, but for other disqualifications, you'll need to provide additional written submissions.  

 

Next steps

Fill out the Confidential Juror Questionnaire

About 10 days before you're scheduled to appear for jury service, you'll receive a Reminder Notice and Confidential Juror Questionnaire (CJQ) (see below). The CJQ helps the court and parties decide if you'd be a suitable juror on a particular case. You should print and fill out this form and bring it with you to your jury duty, since it can't be submitted electronically. 

  • Call the Juror Line listed on your Reminder Notice after 3 p.m.

 

More info

The day before you're scheduled for jury duty, you must confirm that you'll still be needed by the court. If you've previously confirmed your service online and provided an email address, you'll receive an email the day before letting you know if you'll be needed. Otherwise, you can find out if you'll be needed in 1 of 2 ways:

Downloads

Contact

Address

560 Harrison Ave., Suite 600, Boston, MA 02118

Phone

Juror helpline (toll-free in Massachusetts) (800) 843-5879

Monday-Friday 9 am - 4:30 pm

Delinquent jurors (877) 966-7469
From outside Massachusetts (617) 338-6409

Fax

(617) 422-5869

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