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Risk Assessment

Request a cybersecurity risk assessment to identify and assess potential threats, vulnerabilities, and risks within a defined scope, such as your organization, information system, application, and process.
Request Via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

Request that the Enterprise Risk Management (ERM) office conduct a cybersecurity risk assessment, where a comprehensive analysis of systems, processes, and/or applications will be conducted to evaluate current security posture, identify potential risks and compliance gaps, and analyze threat landscapes. ERM will also provide executive and technical reporting with detailed insights and actionable recommendations. 

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

Power Platform

SLEResponsibilities/Dependencies

Fulfillment

This service was recently introduced as a formal offering in our Product & Service Catalog.  All new request items will be evaluated by EOTSS, who will set and communicate a standard SLE.  In the interim, the response time for this request will be monitored and reviewed based on the complexity of each individual case. End Users can expect to be informed of the estimated response time (SLE) during the intake stage of the request.  

Customer 

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer.
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.

Policies & More Info

Policies: 

EOTSS Hardware Standards

EOTSS Software Standards

Additionally, learn more about End User Support Services.

Manage Your Account

Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.

Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.

Learn how to reset your Active Directory (AD) password remotely 

Learn about EOTSS password best practices and recommendations

EOTSS Password Best Practices and Recommendations 

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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