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Schedule an intake appointment with an investigator

You have indicated that you have experienced discrimination and are ready to file a complaint of discrimination at MCAD. Please select an option below to schedule an intake interview with an investigator to file your complaint.
Intake services are offered on a first come, first served basis.

Contacts

Massachusetts Commission Against Discrimination (MCAD)

Phone

Call MCAD Boston Call Massachusetts Commission Against Discrimination (MCAD), Call MCAD Boston at (617) 994-6000
Call MCAD Springfield Call Massachusetts Commission Against Discrimination (MCAD), Call MCAD Springfield at (413) 739-2145
Call MCAD Worcester Call Massachusetts Commission Against Discrimination (MCAD), Call MCAD Worcester at (508) 453-9630
TTY Call Massachusetts Commission Against Discrimination (MCAD), TTY at (617) 994-6196

Online

Email Email Massachusetts Commission Against Discrimination (MCAD) at mcad@mass.gov

MCAD Accommodation Requests

Online

Email MCAD Accommodation Requests at mcad.accommodations@mass.gov

The Details

How to file

  • Visiting an MCAD office is the quickest option for getting an intake appointment and filing your complaint.
  • Intake services are offered on a first come, first served basis.
  • Individuals seeking to file a complaint of discrimination can come in-person to our MCAD Boston, Springfield, and Worcester offices for intake services.  In-person video-conferencing kiosks are available in each office to file complaints. Intakes may also be conducted by phone from a private intake room in an MCAD office.
  • The MCAD has a limited capacity for the number of intakes conducted each weekday (Monday to Friday) and slots fill quickly. We recommend arriving at an MCAD office by 9:00AM to secure an appointment slot for that day.
  • Most individuals will complete an intake interview on the day they visit an MCAD office. In the instance that all appointments for the day are full, our administrative staff will schedule an intake for the next available in-office or virtual appointment, which may be as soon as the following day.
  • MCAD Boston Headquarters, 1 Ashburton Place, Ste. 601, Boston, MA 02108 Monday – Friday: 9:00 am - 5:00 pm.
  • MCAD Worcester Office, 18 Chestnut Street, Rm. 520, Worcester, MA 01608 Monday – Friday: 9:00 am - 5:00 pm.
  • MCAD Springfield Office, 436 Dwight Street, Rm. 220, Springfield, MA 01103 Monday – Friday: 9:00 am - 5:00 pm.
  • If you would like to request a reasonable accommodation with the MCAD before filing your complaint, please contact MCAD.accommodations@mass.gov and learn more about MCAD Accommodation Requests.

Next steps

What happens after you file a complaint?

Guide to the MCAD Case Process 

Contact

Address
MCAD Boston
1 Ashburton Place, Suite 601, Boston, MA 02108
Directions 
MCAD Springfield
436 Dwight Street, Room 220, Springfield, MA 01103
Directions 
MCAD Worcester
18 Chestnut Street, Room 520, Worcester, MA 01608
Directions 
Phone
Call MCAD Boston Call Massachusetts Commission Against Discrimination (MCAD), Call MCAD Boston at (617) 994-6000
Call MCAD Springfield Call Massachusetts Commission Against Discrimination (MCAD), Call MCAD Springfield at (413) 739-2145
Call MCAD Worcester Call Massachusetts Commission Against Discrimination (MCAD), Call MCAD Worcester at (508) 453-9630
TTY Call Massachusetts Commission Against Discrimination (MCAD), TTY at (617) 994-6196
Online
Email Email Massachusetts Commission Against Discrimination (MCAD) at mcad@mass.gov
Fax
MCAD Boston (617) 994-6024
MCAD Springfield (413) 784-1056
MCAD Worcester (508) 755-3861
Online
Email MCAD Accommodation Requests at mcad.accommodations@mass.gov

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