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Schedule an intake appointment with an investigator

You have indicated that you have experienced discrimination and are ready to file a complaint of discrimination at MCAD. Please select an option below to schedule an intake interview with an investigator to file your complaint.
Intake services are offered on a first come, first served basis.

Contacts

Massachusetts Commission Against Discrimination (MCAD)

Phone

Call MCAD Boston Call Massachusetts Commission Against Discrimination (MCAD), Call MCAD Boston at (617) 994-6000
Call MCAD Springfield Call Massachusetts Commission Against Discrimination (MCAD), Call MCAD Springfield at (413) 739-2145
Call MCAD Worcester Call Massachusetts Commission Against Discrimination (MCAD), Call MCAD Worcester at (508) 453-9630
TTY Call Massachusetts Commission Against Discrimination (MCAD), TTY at (617) 994-6196

Online

Email Email Massachusetts Commission Against Discrimination (MCAD) at mcad@mass.gov

MCAD Accommodation Requests

Online

Email MCAD Accommodation Requests at mcad.accommodations@mass.gov

The Details

How to file

  • Visiting an MCAD office is the quickest option for getting an intake appointment and filing your complaint.
  • Intake services are offered on a first come, first served basis.
  • Individuals seeking to file a complaint of discrimination can come in-person to our MCAD Boston, Springfield, and Worcester offices for intake services.  In-person video-conferencing kiosks are available in each office to file complaints. Intakes may also be conducted by phone from a private intake room in an MCAD office.
  • The MCAD has a limited capacity for the number of intakes conducted each weekday (Monday to Friday) and slots fill quickly. We recommend arriving at an MCAD office by 9:00AM to secure an appointment slot for that day.
  • Most individuals will complete an intake interview on the day they visit an MCAD office. In the instance that all appointments for the day are full, our administrative staff will schedule an intake for the next available in-office or virtual appointment, which may be as soon as the following day.
  • MCAD Boston Headquarters, 1 Ashburton Place, Ste. 601, Boston, MA 02108 Monday – Friday: 9:00 am - 5:00 pm.
  • MCAD Worcester Office, 18 Chestnut Street, Rm. 520, Worcester, MA 01608 Monday – Friday: 9:00 am - 5:00 pm.
  • MCAD Springfield Office, 436 Dwight Street, Rm. 220, Springfield, MA 01103 Monday – Friday: 9:00 am - 5:00 pm.
  • If you would like to request a reasonable accommodation with the MCAD before filing your complaint, please contact MCAD.accommodations@mass.gov and learn more about MCAD Accommodation Requests.

  • Individuals have the option to file a complaint by scheduling a virtual intake, which are completed using Zoom or if necessary by phone call.
  • Please note our online scheduling system allows us to book up to 90 days out for intake appointments on a first come first served basis. If there are no available appointments, please check back after 3:00pm of the same day or before 9:00am the next day to see if new appointments are available.
  • IMPORTANT: The scheduling system does not allow for appointments to be scheduled more than 90 days out.  If the system is showing “no appointments available,” it is because all available intake time slots for the next 90 days have been scheduled.
  • Individuals who are having difficulty finding an appointment through the online system and are within their 300-day filing deadline should visit one of our offices (the fastest option) or call 617-994-6000. Individuals who are within 72 hours of their 300-day deadline should call 617-994-6000 to receive priority for emergency intake appointments.
  • All questions about scheduling and intake appointments should be sent to MCADIntakeSchedule@mass.gov.
  • Please note any need for accommodation when scheduling an intake appointment.
  • To make an intake appointment, please use the agency’s online scheduling system:  https://mcad.appointlet.com/.
  • If you would like to request a reasonable accommodation with the MCAD before filing your complaint, please contact MCAD.accommodations@mass.gov and learn more about MCAD Accommodation Requests.

Next steps

What happens after you file a complaint?

Guide to the MCAD Case Process 

Contact

Address
MCAD Boston
1 Ashburton Place, Suite 601, Boston, MA 02108
Directions 
MCAD Springfield
436 Dwight Street, Room 220, Springfield, MA 01103
Directions 
MCAD Worcester
18 Chestnut Street, Room 520, Worcester, MA 01608
Directions 
Phone
Call MCAD Boston Call Massachusetts Commission Against Discrimination (MCAD), Call MCAD Boston at (617) 994-6000
Call MCAD Springfield Call Massachusetts Commission Against Discrimination (MCAD), Call MCAD Springfield at (413) 739-2145
Call MCAD Worcester Call Massachusetts Commission Against Discrimination (MCAD), Call MCAD Worcester at (508) 453-9630
TTY Call Massachusetts Commission Against Discrimination (MCAD), TTY at (617) 994-6196
Online
Email Email Massachusetts Commission Against Discrimination (MCAD) at mcad@mass.gov
Fax
MCAD Boston (617) 994-6024
MCAD Springfield (413) 784-1056
MCAD Worcester (508) 755-3861
Online
Email MCAD Accommodation Requests at mcad.accommodations@mass.gov

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