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Schedule an intake appointment with an investigator

You have indicated that you have experienced discrimination and are ready to file a complaint of discrimination at MCAD. Please select an option below to schedule an intake interview with an investigator to file your complaint.
Intake services are offered on a first come, first served basis.

Contacts

MCAD Boston Headquarters

Phone

Main Call MCAD Boston Headquarters, Main at (617) 994-6000

Open M-F 9am-5pm

TTY Call MCAD Boston Headquarters, TTY at (617) 994-6196

Online

email Email MCAD Boston Headquarters at mcad@mass.gov

MCAD Springfield Office

Phone

Main Call MCAD Springfield Office, Main at (413) 739-2145

Open M-F 9am-5pm

Online

email Email MCAD Springfield Office at mcad@mass.gov

MCAD Worcester Office

Phone

Main Call MCAD Worcester Office, Main at (508) 453-9630

Open M-F 9am-5pm

Online

email Email MCAD Worcester Office at mcad@mass.gov

The Details

How to file

  • Visiting an MCAD office is the quickest option for getting an intake interview and filing your complaint. 
  • Intake services are offered on a first come, first served basis. 
  • Individuals seeking to file a complaint of discrimination can come in-person to our MCAD Boston, Springfield, and Worcester offices for intake services.  In-person video-conferencing kiosks are available in each office to file complaints. Intakes may also be conducted by phone from a private intake room in an MCAD office.
  • The first intake appointment starts at 9:15 am and the last intake appointment starts at 2:45 pm each weekday (Monday to Friday). 
  • Most individuals will complete an intake interview on the day they visit an MCAD office. In the rare instances that all appointments for the day are full, our administrative staff will schedule an intake for next available in-office or virtual appointment, which may be as soon as the following day, or when it is most convenient for the person wishing to file. 
  • MCAD Boston Headquarters, 1 Ashburton Place, Ste. 601, Boston, MA 02108 Monday – Friday: 9:00 am - 5:00 pm. 
  • MCAD Worcester Office, 18 Chestnut Street, Rm. 520, Worcester, MA 01608 Monday – Friday: 9:00 am - 5:00 pm. 
  • MCAD Springfield Office, 436 Dwight Street, Rm. 220, Springfield, MA 01103 Monday – Friday: 9:00 am - 5:00 pm. 

  • Individuals have the option to file a complaint by scheduling a virtual intake, which are completed using Zoom or if necessary by phone call.
  • Please note our online scheduling system allows us to book up to 90 days out for intake appointments on a first come first served basis. If there are no available appointments, please check back after 3:00pm of the same day or before 9:00am the next day to see if new appointments are available. 
  • IMPORTANT: The scheduling system does not allow for appointments to be scheduled more than 90 days out.  If the system is showing “no appointments available,” it is because all available intake time slots for the next 90 days have been scheduled.   
  • Individuals who are having difficulty finding an appointment through the online system and are within their 300-day filing deadline should visit one of our offices (the fastest option) or call 617-994-6000. Individuals who are within 72 hours of their 300-day deadline should call 617-994-6000 to receive priority for emergency intake appointments.
  • All questions about scheduling and intake appointments should be sent to MCADIntakeSchedule@mass.gov.
  • Please note any need for accommodation when scheduling an intake appointment. 
  • To make an intake appointment, please use the agency’s online scheduling system:  https://mcad.appointlet.com/. 

Next steps

What happens after you file a complaint?

Guide to the MCAD Case Process 

Contact

Address
Main Address
1 Ashburton Place, Suite 601, Boston, MA 02108
Directions 
Phone
Main Call MCAD Boston Headquarters, Main at (617) 994-6000

Open M-F 9am-5pm

TTY Call MCAD Boston Headquarters, TTY at (617) 994-6196
Online
email Email MCAD Boston Headquarters at mcad@mass.gov
Fax
Fax (617) 994-6024
Address
MCAD Springfield Office
436 Dwight Street, Room 220, Springfield, MA 01103
Directions 
Phone
Main Call MCAD Springfield Office, Main at (413) 739-2145

Open M-F 9am-5pm

Online
email Email MCAD Springfield Office at mcad@mass.gov
Fax
Fax (413) 784-1056
Address
Main Address
18 Chestnut Street, Room 520, Worcester, MA 01608
Directions 
Phone
Main Call MCAD Worcester Office, Main at (508) 453-9630

Open M-F 9am-5pm

Online
email Email MCAD Worcester Office at mcad@mass.gov
Fax
Fax (508) 755-3861

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