You can submit additional documents to DUA while your claim is pending. However, if you are responding to a questionnaire, you must complete the questionnaire by the deadline specified.
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- This page, Submit additional information to support your unemployment claim, is offered by
- Department of Unemployment Assistance
Submit additional information to support your unemployment claim
Learn how to upload or mail additional documents and information to the Department of Unemployment Assistance (DUA) in support of your Unemployment Insurance (UI) claim.
Contact for Submit additional information to support your unemployment claim
Department of Unemployment Assistance
Phone
Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.
TeleCert Line (Automated system is operational*)
Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at (617) 626-6338
To request weekly benefits, daily 6 a.m.–10 p.m.
Payment Status Line (Automated System is operational*)
Call Department of Unemployment Assistance, Payment Status Line (Automated System is operational*) at (617) 626-6563
To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)
Online
To access UI Online from a computer:
Log in as a claimant
The Details of Submit additional information to support your unemployment claim
What you need for Submit additional information to support your unemployment claim
To upload or mail additional documents to DUA, you will need to log in to your UI Online account using your Social Security number (SSN) and password.
If you wish to upload your supporting documents online, you will need to scan each document and save the files as a PDF.
How to submit Submit additional information to support your unemployment claim
- Scan and save your document(s) as a pdf.
- Log in to your UI Online account.
- From your UI Online homepage, go to View and maintain account information.
- Click on Monetary and issue summary.
- Click the issue you are responding to.
- Select Upload.
- Click on the Browse button and select the file you wish to upload. Enter a brief description of the document.
- Select the source, add the received date, and click Upload.
- Log in to your UI Online account.
- From your UI Online homepage, go to View and maintain account information.
- Click on Monetary and issue summary.
- Select the issue you are responding to.
- Check the box to create a scan cover sheet.
- Make sure your pop-up blocker is turned off. Click Submit.
- Print the cover sheet and mail it along with your document(s) to DUA.
Contact for Submit additional information to support your unemployment claim
Phone
Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.
TeleCert Line (Automated system is operational*)
Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at (617) 626-6338
To request weekly benefits, daily 6 a.m.–10 p.m.
Payment Status Line (Automated System is operational*)
Call Department of Unemployment Assistance, Payment Status Line (Automated System is operational*) at (617) 626-6563
To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)
Online
To access UI Online from a computer:
Log in as a claimant