Submit additional information to support your unemployment claim

Learn how to upload or mail additional documents and information to the Department of Unemployment Assistance (DUA) in support of your claim.
You can submit additional documents to DUA while your claim is pending. However, if you are responding to a questionnaire, you must complete the questionnaire by the deadline specified.

Department of Unemployment Assistance

Phone

Monday-Friday 8:30 a.m.–4:30 p.m.

Monday-Friday 8:30 a.m.–4:30 p.m.

To request weekly benefits, daily 6 a.m.–10 p.m.

To check your claim or benefit payment status

The Details of Submit additional information to support your unemployment claim

What you need for Submit additional information to support your unemployment claim

To upload or mail additional documents to DUA, you will need to log in to your UI Online account using your Social Security number (SSN) and password.

If you wish to upload your supporting documents online, you will need to scan each document and save the files as a PDF.

How to submit Submit additional information to support your unemployment claim

  1. Scan and save your document(s) as a pdf.
  2. Log in to your UI Online account.
  3. From your UI Online homepage, go to View and maintain account information.
  4. Click on Monetary and issue summary.
  5. Click the issue you are responding to.
  6. Select Upload.
  7. Click on the Browse button and select the file you wish to upload. Enter a brief description of the document.
  8. Select the source, add the received date, and click Upload.
  1. Log in to your UI Online account.
  2. From your UI Online homepage, go to View and maintain account information.
  3. Click on Monetary and issue summary.
  4. Select the issue you are responding to.
  5. Check the box to create a scan cover sheet.
  6. Make sure your pop-up blocker is turned off. Click Submit.
  7. Print the cover sheet and mail it along with your document(s) to DUA.

Contact for Submit additional information to support your unemployment claim

Address
Boston Walk-In Center
Charles F. Hurley Building, 19 Staniford St., Boston, MA 02114
Phone

Monday-Friday 8:30 a.m.–4:30 p.m.

Monday-Friday 8:30 a.m.–4:30 p.m.

To request weekly benefits, daily 6 a.m.–10 p.m.

To check your claim or benefit payment status

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