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Tableau Requests

Tableau – Project Workspaces, Access, Licensing & Support Request
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

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The Details

Features

Tableau is a visual analytics platform that transforms how individuals and agencies use data to solve problems. It enables users to explore, understand, and share insights through interactive visualizations, empowering better decision-making and helping teams make the most of their data.

Use this catalog item to request Tableau resources and support, including:

  • Tableau Server / Tableau Cloud access
  • Workspaces (Projects) creation, modification, or access
  • Login and authentication issues
  • Tableau license requests or general inquiries

Requests will be reviewed and fulfilled by the Analytics Platform Team.

For more information on Tableau visit the TSS: Tableau SharePoint Site

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

Tableau Requests

SLEResponsibilities/Dependencies
Fulfillment: This service was recently introduced as a formal offering in our Product & Service Catalog.  All new request items will be evaluated by EOTSS, who will set and communicate a standard SLE.  In the interim, the response time for this request will be monitored and reviewed based on the complexity of each individual case. End Users can expect to be informed of the estimated response time (SLE) during the intake stage of the request. 

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer and vendor.

Vendor

  • Responsible for engaging the customer following engagement with EOTSS.
  • This service is dependent on vendor availability and timeline.
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer. 

Policies & More Info

Policies: 

EOTSS Hardware Standards

EOTSS Software Standards

Additionally, learn more about End User Support Services.

Manage Your Account

Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.

Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.

Learn how to reset your Active Directory (AD) password remotely

Learn about EOTSS password best practices and recommendations

EOTSS Password Best Practices and Recommendations

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow
Chat with us live! Log in and click "Chat now"
Learn more about this organization

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