Vendor Risk Assessment Request

Vendor Risk Assessment Request

EOTSS End User and IT Service Support

Phone

Support for Commonwealth end users and IT support personnel

The Details

Features

This assessment will be performed ONLY for third party vendors of cloud applications under Object Code: U12 -Information Tech (IT) Cloud Services in the PCMS system.

How to request

Service Level Expectation (SLE)

Power Platform

SLEResponsibilities/Dependencies

Fulfillment:  Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

  

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.
  • Responsible for obtaining specific information regarding Enterprise Information Policies & Standards related to the customer’s request.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer.
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.
  • Responsible for clarifying specific information regarding Enterprise Information Policies & Standards per the customer’s requirements. 

Policies & More Info

Contact

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