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VPN – Add/Remove User(s)

Commonwealth Virtual Private Network (VPN) access.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

The Details

Features

A Virtual Private Network (VPN) enables remote users to communicate securely and confidentially over a public network to protected resources within the Commonwealth of Massachusetts. You may use this request item to add or remove users in existing VPN groups.

For more information on the Commonwealth VPN Service, please visit our mass.gov page, found here: Commonwealth VPN Service

Pricing

Name Fee Unit
Commonwealth VPN account $8 Per a user, Per a month

How to request

Designated Security Officers (DSOs) ONLY - will request on behalf of Commonwealth employees and their authorized business partners, whether or not currently supported by EOTSS.

Request service via a ServiceNow request

Service Level Expectation (SLE)

VPN – Add/Remove User(s)

SLEResponsibilities/Dependencies

Fulfillment: 99% within 1 business day

To learn more about Commonwealth VPN, including how to install and use the client, please visit our Commonwealth VPN service page.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Requesting this service is dependent on an existing group. 
    • NOTE: If the group does not exist, submit “VPN – Create a New Group” prior to requesting a user to be added or removed from a group.

EOTSS

  • Responsible for delivering VPN & Remote Access Services to customers based on requirements. 
  

More Info

To learn more about Commonwealth VPN, including how to install and use the client, please visit our Commonwealth VPN service page.

Manage Your Account

Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.

Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.

Learn how to reset your Active Directory (AD) password remotely 

Learn about EOTSS password best practices and recommendations

EOTSS Password Best Practices and Recommendations 

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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