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Commonwealth VPN Service Description
Learn more about the EOTSS Commonwealth VPN service offering, available to Commonwealth of Massachusetts Executive Branch and certain non-Executive Branch agencies and their authorized business partners.
Commonwealth VPN Eligibility and Access
Not sure if you need VPN to access Commonwealth resources? The links below will help you decide.
Commonwealth VPN Support
Below you will find links to Commonwealth VPN support documentation and FAQs.
Contact Information
Phone
EOTSS End User Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User Service Desk at (844) 435-7629
24x7x365 support for Commonwealth end users
CommonHelp IT Service Desk
Call EOTSS End User and IT Service Support, CommonHelp IT Service Desk at (866) 888-2808
for agency/Secretariat IT help desks and support personnel
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EOTSS End User Service Desk
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CommonHelp IT Service Desk
Email EOTSS End User and IT Service Support at commonhelp.desk@mass.gov