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Commonwealth VPN Service

The Commonwealth's VPN service is available to Commonwealth of Massachusetts Executive Branch and certain non-Executive Branch agencies and their authorized business partners.

A Virtual Private Network (VPN) enables remote users to communicate securely and confidentially over a public network (i.e. internet) to protected resources within the Commonwealth of Massachusetts and its Wide-Area-Network (MAGNET). Remote Access VPN establishes an encrypted tunnel for all data to be securely transmitted so that remote users can communicate confidentially over a public network—i.e., the Internet.

EOTSS provides 2 methods for Commonwealth employees, contractors, vendors and business partners to connect to the Commonwealth network: Standard Remote Access and CJIS Approved Remote Access.

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Top tasks

Commonwealth VPN Client  How to Request Access to the Commonwealth VPN  How to use the Commonwealth VPN 

What you need to know

Commonwealth VPN FAQs  Commonwealth Tools and VPN access  EOTSS and Agency Responsibilities  Standard Remote Access v. CJIS Approved Remote Access  Commonwealth VPN Eligibility and Requirements 

Contact Information

Phone

EOTSS End User Service Desk (844) 435-7629

24x7x365 support for Commonwealth end users

CommonHelp IT Service Desk (866) 888-2808

for agency/Secretariat IT help desks and support personnel

Online

EOTSS End User Service Desk Log in to ServiceNow 
MassGov@service-now.com
CommonHelp IT Service Desk commonhelp.desk@mass.gov

More Information

Additional Resources

Request IT support or services
Log in to ServiceNow
Log in to Office 365 (O365)
Outlook Online (OWA) login instructions
Office 365 Cloud Mail login instructions
Guide to Teleworking for MA State Employees (Mass Telework Knowledge Base)
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