How Child Support Helps Families
Child support plays an important role in helping children and families stay financially stable. Child support can help cover everyday essentials like groceries, clothes, housing and utilities, but it can do so much more. It can be used to pay for prescriptions or other medical costs and help with school-related expenses like school supplies, tutoring, or extra-curricular activities. Together, these supports contribute to better academic success and a child’s well-being. Please reach out anytime.
Child support services aren’t just for current customers. If you know a parent or caregiver who may need assistance with child support, please share our contact information. We’re here to help families navigate the process and access available resources.
Are you self-employed and/or receive a 1099 for services you provide?
If you’re a 1099 worker, the business that pays you can send your child support payment directly on your behalf helping to save time and simplify the process. To get started, call us at (800) 332-2733 to provide the business’s information and we’ll send them the necessary paperwork to have your child support automatically withheld so you don’t have to submit payments directly.
Still Receiving Paper Checks? Call Us Today!
There are two fast and easy ways to get paid: direct deposit or a debit card. Direct deposit sends the money straight to your bank account, while the debit card lets you access your funds immediately without waiting for a paper check. Both are quicker than waiting for a paper check to arrive.
Need a Change to Your Child Support Order?
Circumstances change and sometimes your child support order needs to change too. For example, have you lost your job? Has either parent’s income increased? While only the court can change a child support order, we can review your case to see if a modification may be appropriate. If so, our staff can help you understand your options and assist with the modification process.
Watch for Our New Mobile App
We’re excited to introduce a new mobile app to help you access child support services on the go. The mobile app is designed to provide customers with convenient and secure access to review and update important case information. Anytime. Anywhere.
Connect with Child Support Services
We’re just a call, click or email away. Choose the contact option that works best for you. No matter how you choose to connect, we’re committed to providing the support and information you need.
- Online: Access your case information and services anytime through the CSS Case Manager.
- Email: Send us your questions or requests 24/7. Staff will respond during regular business hours.
- Phone: Contact our Call Center at (800) 332-2733 Monday through Friday, from 8:30 a.m. to 4:30 p.m., to speak with a customer service representative. Servicios disponibles en español.
- Virtual Counter: For more complex child support issues, meet virtually over Zoom with a staff member who can provide you with help tailored to your case. Connect with the Virtual Counter to get started. Available Monday through Friday, from 8:30 a.m. to 4:30 p.m.
Convenient Payment Options
Visit our How to Pay Child Support page for more details.
- Online: Options include credit and debit cards, Venmo, PayPal, Apple Pay, and Google Pay.
- Text: Opt in to receive text message reminders and reply to text to authorize payment.
- Phone: Call (855) 449-2859 to pay with Visa, Mastercard, or Discover. Servicios disponibles en español.
- Mail: Send a check or money order with your PIN printed on the check and made out to Commonwealth of Massachusetts.
- In Person: Cash payments at MoneyGram locations such as CVS, Shaw’s, and Walmart.