Department of Unemployment Assistance (DUA) contact information

By phone

The best way to reach the Department of Unemployment Assistance (DUA) is by phone. Our main Call Center can be reached at [phone] from 8:30 a.m. to 4:30 p.m., Monday through Friday. Multilingual call agents are available. 

Other UI phone numbers that may be helpful: 

• Automated TeleCert Line at [phone] is operational daily from 6 a.m. to 10 p.m. to request weekly benefits. 
• Automated Payment Status Line at [phone] is operational to check your claim or benefit payment status.  
• Automated DUA Pin Selection Line at [phone] to select or reset your DUA 4-digit Personal Identification Number (PIN).
• Automated DUA Direct Deposit Line at [phone] to set up, change, or cancel direct deposit of your unemployment benefits.