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Department of Unemployment Assistance (DUA) contact information

Learn how to contact the DUA and get help with your unemployment claim.

Table of Contents

By phone

The best way to reach the Department of Unemployment Assistance (DUA) is by phone. Our main Call Center can be reached at (877) 626-6800 from 8:30 a.m. to 4:30 p.m., Monday through Friday. Multilingual call agents are available. 

Other UI phone numbers that may be helpful: 

  • Automated Telecert Line at (617) 626-6338 is operational daily from 6 a.m. to 10 p.m. to request weekly benefits. 
  • Automated Payment Status Line at (617) 626-6563 is operational to check your claim or benefit payment status.  
  • Automated DUA Pin Selection Line at (617) 626-6943 to select or reset your DUA 4-digit Personal Identification Number (PIN) 
  • Automated DUA Direct Deposit Line at (617) 626-6570 to set up, change, or cancel direct deposit of your unemployment benefits 
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