This page, Department of Unemployment Assistance (DUA) contact information, is offered by

Department of Unemployment Assistance (DUA) contact information

Learn how to contact the DUA and get help with your unemployment claim.

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By phone

You can reach our assistance call center at (877) 626-6800 from 8:30 a.m. to 4:30 p.m. Monday through Friday and Saturday 8 a.m. to 12 p.m. Multilingual call agents are available.

Our automated Telecert Line at (617) 626-6338 is operational daily from 6 a.m. to 10 p.m. to request weekly benefits.

Our automated Payment Status Line at (617) 626-6563 is operational to check your claim or benefit payment status. Please do not transfer to an agent while in this system as it is not staffed at this time.

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