You can reach our assistance call center at (877) 626-6800 from 8:30 a.m. to 4:30 p.m. Monday through Friday. Multilingual call agents are available.
Our automated Telecert Line at (617) 626-6338 is operational daily from 6 a.m. to 10 p.m. to request weekly benefits.
Our automated Payment Status Line at (617) 626-6563 is operational to check your claim or benefit payment status. Please do not transfer to an agent while in this system as it is not staffed at this time.