Department of Unemployment Assistance (DUA) contact information

Learn how to contact the DUA and get help with your unemployment claim.

By phone

The best way to reach the Department of Unemployment Assistance (DUA) is by phone. Our main Call Center can be reached at [phone] from 8:30 a.m. – 4:30 p.m., Monday – Thursday. Multilingual call agents are available.

On Fridays, the DUA Call Center closes so agents can process open claims and respond to requests. DUA's online services remain available Monday through Friday.

Other unemployment benefits phone numbers that may be helpful: 

• Automated TeleCert Line at [phone] is operational daily from 6 a.m. to 10 p.m. to request weekly benefits.
• Automated Payment Status Line at [phone] is operational to check your claim or benefit payment status.
• Automated DUA Pin Selection Line at [phone] to select or reset your DUA 4-digit Personal Identification Number (PIN).
• Automated DUA Direct Deposit Line at [phone] to set up, change, or cancel direct deposit of your unemployment benefits.

In-person

The Boston Re-Employment Center can provide you with assistance with your claim, connect with job search services, and update your unemployment services account. 

Make an appointment with DUA