The best way to reach the Department of Unemployment Assistance (DUA) is by phone. Our main Call Center can be reached at (877) 626-6800 from 8:30 a.m. to 4:30 p.m., Monday through Friday. Multilingual call agents are available.
Other UI phone numbers that may be helpful:
- Automated TeleCert Line at (617) 626-6338 is operational daily from 6 a.m. to 10 p.m. to request weekly benefits.
- Automated Payment Status Line at (617) 626-6563 is operational to check your claim or benefit payment status.
- Automated DUA Pin Selection Line at (617) 626-6943 to select or reset your DUA 4-digit Personal Identification Number (PIN).
- Automated DUA Direct Deposit Line at (617) 626-6570 to set up, change, or cancel direct deposit of your unemployment benefits.