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Department of Unemployment Assistance (DUA) contact information

Learn how to contact the DUA and get help with your unemployment claim.
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By phone

You can reach our assistance call center at (877) 626-6800 from 8:30 a.m. to 4:30 p.m. Monday through Friday and Saturday 8 a.m. to 12 p.m. Multilingual call agents are available.

Our automated Telecert Line at (617) 626-6338 is operational daily from 6 a.m. to 10 p.m. to request weekly benefits.

Our automated Payment Status Line at (617) 626-6563 is operational to check your claim or benefit payment status. Please do not transfer to an agent while in this system as it is not staffed at this time.

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