More Fuel Assistance Resources
There are many available programs offered by the utilities and other partners to help manage bills. Below are a few options that may be available to you.
The Massachusetts Home Energy Assistance Program
HEAP (Home Energy Assistance Program) can help you pay your utility bills if you qualify. Please vist to learn more about HEAP eligibility rules and for a list of fuel assistance offices.
The Salvation Army’s Good Neighbor Energy Fund
The Massachusetts Good Neighbor Energy Fund provides up to $400 in emergency energy assistance to income-eligible households (60-80% of state median income) experiencing temporary financial hardship who do not qualify for federal/state aid. Administered by The Salvation Army and funded by energy companies, it helps with heating/utility bills.
The DPU Winter Shutoff Moratorium
Ahead of this winter, the DPU has expanded the residential service shut-off moratorium for this winter. The shut-off moratorium began on October 27, 2025, and will end on April 1, 2026, instead of the typical time period as outlined in state law.
The shut-off moratorium applies to residential customers of the investor-owned electric and gas companies regulated by the DPU, and for this winter, Municipal Light Plant customers are also covered. These utility companies cannot shut off heating service to residents who demonstrate they are experiencing financial hardship.
Any customer experiencing financial hardship should contact their utility to learn about the additional assistance programs offered like budget billing and extended payment plans to make your utility bills more manageable. Learn more about your rights as a utility customer here.
Get on a Discount Rate
The utilities offer a low-income discount rate for eligible customers. Massachusetts residents that are on certain government benefits programs are automatically enrolled in the low-income rates. Certain gas customers are eligible for a 25% discount, and certain electric customers may be eligible for a discount ranging from 32 to 71% depending on your electric utility. You may be eligible for a discount on your electricity or gas service. Contact your utility company to help enroll you on the rate if you qualify.
Utility Programs
Your utility may have specific relief programs you may qualify for.
| Gas | Electric |
|---|---|
| Berkshire Gas | Eversource |
| Eversource (NSTAR Gas and Eversource Gas Company of Massachusetts) | National Grid |
| Liberty Utilities | Unitil |
| National Grid | |
| Unitil |
In addition to their current existing bill management programs, both Eversource and National Grid have been out in communities speaking with customers to help them understand their bills and find available financial assistance.
Eversource’s Community Workshop and Webinar Recording
National Grid’s Community Workshops and Webinars
Lower Ongoing Energy Costs
Customers of the Mass Save programs are eligible for rebates and other offerings to help make energy efficiency upgrades and access modern, clean heating. To see what’s available, visit www.masssave.com.
Customers of municipal utilities can visit netzero.org or ene.org/sustainability to find available rebates and incentives.
MA Energy Savings Finder
This tool helps residents find local, state and federal rebates, incentives and tax credits to help homeowners and renters lower their energy use, make home upgrades, and add solar. To learn more, visit: Massachusetts Energy Savings Finder