Information for Online Transactions
1. How to create or link an on-line account:
See a full guide here
2. Authorization Codes:
If you have not linked your license to your online account, you will need an authorization code which can be requested online using a desktop browser.
Do not use Internet Explorer or a mobile device: Mass.gov Licensing and Permitting Portal
3. Record Identification Code Format: Select the format for your license type as follows:
| Example: | 1234-MT-MT |
| Individual Licenses: | your numeric license number-MT-MT |
| Solo Establishments Licenses: | your numeric license number-MT-MF |
| Multi-Establishments Licenses: | your numeric license number-MT-MM |
Renewal of Individual or Establishment License
Current or lapsed less than one year
Renewal notifications are mailed 60 days prior to your expiration date. In the event that you do not receive a renewal notification, the renewal can still be completed online on the ePlace portal. Your authorization code can be retrieved here.
Lapsed for more than FIVE years
Email massagetherapy@mass.gov with your license number for more information.
Address Changes
Individual licenses – Complete the address change online during the renewal process
Establishment licenses – This license is tied to the BUSINESS LOCATION. You must apply for a new establishment license online
Helpful Links for Individual Licenses
Helpful Links for Establishment Licenses
Miscellaneous Helpful Links
Massage Therapy Applications and Forms
Board of Registration of Massage Therapy General Website
File a Complaint against an individual or establishment licensee
ePLACE Technical Support:
For technical assistance: Monday – Friday 7:30 a.m. – 5:00 p.m.
ePLACE Help Desk Team: (844) 733-7522 or (844) 73-ePLAC or via email at ePLACE_helpdesk@state.ma.us
The help desk is closed on all Commonwealth and Federally observed holidays