FAQs: Massage Therapy

Find answers to your frequently asked questions about the Massage Therapy Board.

Table of Contents

Information for Online Transactions

1. How to create or link an on-line account:

See a full guide here

2. Authorization Codes:  

If you have not linked your license to your online account, you will need an authorization code which can be requested online using a desktop browser. 

Do not use Internet Explorer or a mobile device: Mass.gov Licensing and Permitting Portal 

3. Record Identification Code FormatSelect the format for your license type as follows: 

Example:    1234-MT-MT 
Individual Licenses:         your numeric license number-MT-MT
Solo Establishments Licenses:        your numeric license number-MT-MF
Multi-Establishments Licenses: your numeric license number-MT-MM 


Renewal of Individual or Establishment License

Current or lapsed less than one year 

Renewal notifications are mailed 60 days prior to your expiration date. In the event that you do not receive a renewal notification, the renewal can still be completed online on the ePlace portal. Your authorization code can be retrieved here.

Lapsed for more than FIVE years 

Email massagetherapy@mass.gov with your license number for more information.  

Address Changes

Individual licenses – Complete the address change online during the renewal process 

Establishment licenses – This license is tied to the BUSINESS LOCATION.  You must apply for a new establishment license online  

Helpful Links for Individual Licenses

Helpful Links for Establishment Licenses

Miscellaneous Helpful Links

Massage Therapy Applications and Forms 

Board of Registration of Massage Therapy General Website    

CORI Form 

File a Complaint against an individual or establishment licensee 

ePLACE Technical Support: 

For technical assistance: Monday – Friday      7:30 a.m. – 5:00 p.m. 

ePLACE Help Desk Team:  (844) 733-7522 or (844) 73-ePLAC  or via email at ePLACE_helpdesk@state.ma.us 

The help desk is closed on all Commonwealth and Federally observed holidays 

Contact   for FAQs: Massage Therapy


To receive instructions on conducting common board transactions, see the FAQs below: FAQs: Massage Therapy 




1000 Washington Street, Suite 710, Boston, MA 02118

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