Free telehealth for COVID-19 treatment with Paxlovid

Telehealth is a quick and easy way to see if Paxlovid, a COVID-19 treatment pill, is right for you.

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Who can take Paxlovid?

Paxlovid is for individuals age 12 and older who have tested positive for COVID-19, are at increased risk of severe disease, and have developed COVID-19 symptoms in the last 5 days, even mild ones (such as runny nose, sore throat, or cough).
Qualifying conditions that put you at higher risk for severe disease include being over age 50, a current or former smoker, cancer, diabetes, and obesity, among others.

Get a free telehealth consultation

Free telehealth consultations are available for eligible individuals 12 or older who are currently living in Massachusetts and insurance is not required. If you’re eligible, you’ll be connected with a clinician for a phone or video consultation within 30 minutes.

Watch this video for an explanation of how this service works, interpreted in American Sign Language (ASL).


By phone

Accessibility accommodations for telehealth visits, including American Sign Language (ASL) interpretation and captioning (CART or automatic), are now available. Note that these visits may take up to 48 hours to be scheduled either online or by phone.

This service is not for medical emergencies. If you are experiencing a medical emergency like having trouble breathing, please call 911. 

Before getting started, make sure you have:  

  • A list of medications or vitamins you are taking
  • If you have kidney disease, a copy of your lab results from the last 3 months because the dose may need to be adjusted

Clinicians are available every day from 8 a.m. to 10 p.m. EST.

This treatment is not a substitute for vaccination, which can prevent serious illness, hospitalization, and death. Learn more about getting vaccinated

Learn more about COVID-19 treatments at

Cost savings options for Paxlovid are available

Depending on your insurance status, you may need to pay a co-pay when picking up your Paxlovid prescription. If you need financial assistance to pay your co-pay, there are options available. Learn more below. 

Individuals with MassHealth, Medicare, OR do not have health insurance:  
  • The U.S. Government Patient Assistance Program provides a voucher for free Paxlovid. You can learn more at Plus, overnight delivery may be available.  
  • Enroll by calling 1-877-219-7225 or by visiting  
Individuals with a commercial or private health insurance plan:  

Need help?

Telehealth service is offered in collaboration with Color Health, Inc. If you need help, contact the Color Support Team at 844-352-6567 or email from 9 a.m. to 8 p.m. EST.  

Also, review Frequently Asked Telehealth Questions to learn more.

Covid-19 Treatment Flyers

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