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Frequently asked questions for MassHealth members aged 65 and older

Find answers to some of member’s most commonly asked questions tailored for members aged 65 or older and members who need long term care services.

Table of Contents

When should I report a change?

You should report changes to your information as soon as possible, but no later than 10 days from the date of the change. This includes any change to your income, address, phone number, family size, disability, job, or other health insurance.

What if I’ve lost my MassHealth renewal form?

If you have lost your renewal form, you can download a new Renewal Application for Health Coverage for Seniors and People Needing Long-Term-Care Services.

You can call MassHealth Customer Service at (800) 841-2900, TDD/TTY: 711 and use the self-service option to find out if you need to submit a renewal form and when the renewal form is due.  

Make sure to submit before the deadline to ensure you do not have a lapse in coverage.

How do I add a new household member to my account?

If you are the head of household on your account, fill out and submit a new Application for Health Coverage for Seniors and People Needing Long-Term-Care Services (SACA-2) with the new household member’s information.

Remember, you need to update your information as soon as possible, but no later than 10 days from the date of the change.

What if the Head of Household on my account is deceased?

The other members in the household need to reapply. A new head of household will need to be identified. If the newly identified head of household is aged 65 or older, or they will need long term care services, they will need to submit a new Application for Health Coverage for Seniors and People Needing Long-Term-Care Services (SACA-2). If the newly identified head of household is younger than 65, then they will need to submit a new Massachusetts Application for Health and Dental Coverage and Help Paying Costs (ACA-3).

 

What should do I do if I have lost my MassHealth benefits?

You may have a gap in coverage if you did not respond to a review, or because MassHealth needs your most updated information. You can give us this information in one of the following ways.

  1. Fill out and submit a new SACA-2 Paper Application. 
    Fill out and submit the Application for Health Coverage for Seniors and People Needing Long-Term-Care Services (SACA-2) if it has been over a year since you updated your information or submitted your application to MassHealth.
  2. Get Help from an Enrollment Assister
    Help from an Enrollment Assister is free for everyone. Enrollment Assisters, such as Navigators and Certified Application Counselors (CACs), are trained and certified individuals at organizations in your area. They can help you apply for coverage, shop for plans, answer your questions about your eligibility, payments, plan details, and health care reform rules and requirements.
    Find an Enrollment Assister near you at Enrollment Assister Search.
  3. Visit MassHealth
    Visit a MassHealth Enrollment Center (MEC). The MECs are open for limited walk-in appointments. You can also schedule a phone or video appointment with MassHealth. We strongly encourage you to use MassHealth’s new appointment scheduler if you need help from a MassHealth Customer Service Representative.
    Find the nearest MassHealth Enrollment Center (MECs)
Last updated: July 15, 2022
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